Copy of Concierge

Cogir Senior Living; California; In loco; USD 33.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Dental, Vision Insurance

Paid Vacation, Holidays, and Sick Time

401K with company match

Free meals at work

Employee Assistance Program

Descrizione del lavoro

Cogir Senior Living is seeking a friendly Concierge to be the first point of contact for residents, families, visitors, and guests. You will provide front desk coverage and exceptional customer service, creating a welcoming environment while addressing inquiries and coordinating resident services.

The role emphasizes creating a positive experience within the senior living community, handling inquiries, scheduling transportation, activities, and maintaining efficient front desk operations.

Competenze

• 6–12 months of customer service or front desk experience in a hotel, retirement community, or office setting is required.
• Excellent communication skills and friendly, professional demeanor.
• Willingness to work flexible shifts, including weekends and holidays.

Mansioni

• Answer multi-line telephone and direct calls as needed.
• Greet residents, families, visitors, and vendors with a welcoming manner.
• Maintain visitor logs and monitor community access.
• Assist residents with transportation, activities, or appointments.
• Support management with administrative tasks and light clerical work.
• Order office supplies and manage basic administrative duties.
• Address resident concerns and escalate to management when needed.
• Complete work order requests.

Conoscenze

Customer service

Front desk experience

Communication skills

Formazione

High School Diploma or equivalent

Strumenti

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrizione del lavoro

Description

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Competitive wages, training, and growth opportunities.
• Early access to paycheck.
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401K with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program and more.

POSITION SUMMARY

The Concierge is an important part of our brand and has a dynamic role in their community as the first point of contact with our residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

KEY RESPONSIBILITIES

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and escalates issues to management when necessary.
• Complete work order requests.

Requirements

CANDIDATE QUALIFICATIONS

Education:

• High School Diploma or equivalent.

Experience, Competencies, and Skills:

• At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
• Working knowledge of various computer systems, including Word, Excel, and Outlook.
• Patience and willingness to assist our residents, visitors, and team members.
• Friendly, assertive, professional, outgoing, multitasked, and organized.
• Excellent communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.