Concierge

Belmont Village Senior Living; Oak Park (IL); Presencial; USD 17.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Career growth

BV Cares program

Exclusive discounts

Continuing education

Milestone celebrations

Referral bonuses

Descripción de la vacante

Belmont Village Senior Living seeks a Part-Time Concierge to greet residents and guests, answer calls, and coordinate services in a warm, professional manner. You will handle inquiries, assist with transportation and event logistics, and support staff with documentation and schedules in a fast-paced community environment.

The ideal candidate has a High School diploma, strong verbal and written English, solid MS Office skills, and a customer-focused, reliable attitude.

Formación

• High School diploma or equivalent required.
• Proven experience with a multi-line phone system and professional phone etiquette.
• Proficient in MS Office and able to perform job-related tasks.
• Clear verbal and written English communication.
• Demonstrates initiative, critical thinking, and organizational skills.
• Professional, pleasant, and team-oriented attitude.
• Consistent and reliable attendance is essential.

Responsabilidades

• Greet residents, visitors and staff warmly.
• Manage and direct incoming phone calls professionally.
• Address inquiries promptly with empathy and discretion.
• Log and coordinate package distribution.
• Collaborate with departments for effective communication.
• Monitor access and respond to emergencies per policy.
• Schedule transportation, coordinate trips, and assist events.
• Record maintenance work orders in the system.
• Maintain an organized workspace for efficiency and presentation.
• Prioritize hospitality and resident satisfaction in every interaction.

Conocimientos

Phone etiquette

MS Office proficiency

English communication

Administrative skills

Organizational skills

Reliability

Team oriented

Attendance reliability

Educación

High School diploma or equivalent

Descripción del empleo

Part Time Concierge

Schedule varies to include weekends as needed.

About The Role

As a Concierge at Belmont Village Senior Living, you will serve as the initial point of contact for residents, family members, vendors and guests visiting our community. Your primary responsibility as a Concierge is to provide exceptional customer service and hospitality by providing reliable information to those in need, supporting administrative tasks as needed and contributing to a welcoming and safe environment. The ideal candidate is reliable, takes pride in their work, and demonstrates empathy. They excel in a fast-paced, physically active position, collaborate effectively, and embrace a growth mindset, prioritizing exceptional hospitality and helping seniors to thrive as they age.

Your Typical Responsibilities

• Greet residents, visitors and staff warmly
• Manage and direct incoming phone calls efficiently and professionally
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity
• Log and coordinate distribution of packages as appropriate
• Collaborate with various departments to promote effective communication
• Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure
• Schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed
• Record maintenance work order requests through an electronic record system
• Maintain an organized workspace to promote efficiency and preserve first appearance impressions
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

Minimum Qualifications

• High School diploma or equivalent
• Proven experience with a multi-line phone system with demonstrated professional phone etiquette
• Demonstrated proficiency with MS Office applications to perform job-related tasks
• Must be able to communicate clearly in verbal and written English
• Demonstrates initiative with advanced critical thinking skills
• Proven administrative and organizational skill set
• Professional, pleasant and team oriented attitude
• Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community

Please note that the above Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties and skills required.

BELMONT VILLAGE PERKS

• Career Growth and Training programs led by Belmont Village subject matter experts
• BV Cares direct employee support program for severe and unexpected hardships
• Exclusive discounts and offers from leading retailers and brands
• Complimentary unlimited continuing education courses
• Celebration of Employee Milestones and Achievements
• Referral bonus opportunities

About The Company

Belmont Village Senior Living owns, manages, and operates luxury senior living communities across the United States and in Mexico City, Mexico. Our diverse teams are composed of servant leaders who thrive in hands-on, fast-paced, and physically active roles. Our most successful team members are deeply committed to serving seniors and align closely with our core values: Trust, Respect, Teamwork, Dignity, Integrity, Ownership, and Learning. With a strong strategic development plan in place, Belmont Village is proud to provide a wide range of opportunities for internal growth and career advancement.

Benefits Available

Belmont Village Senior Living offers full-time employees medical, dental, vision, mental health, and prescription benefits along with Paid Time Off, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.

EOE

Belmont Village Senior Living is proud to be an Equal Opportunity Employer.