Concierge

Related Management Company; New York (NY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health care options

401(k) matching

PTO 19+ days

Tuition reimbursement

Job summary

Related Management Company seeks a Concierge to greet residents and guests, manage deliveries, and maintain a welcoming lobby at Willets Point | Related. You will support leasing tours, events, and move-ins/out, while monitoring access and safety.

Ideal candidates bring hospitality experience, strong communication, and a professional, composed presence. Benefits include comprehensive health plans, retirement options, PTO, and career development.

Qualifications

• Demonstrates a passion for excellent service with a composed, professional attitude.
• 1-3 years in hospitality, customer service, or luxury properties is a plus.
• Comfort using basic digital tools like CRM, logging systems, email and Office apps.
• Ability to lift up to 50 lbs and stand for extended periods.
• Fluent in Mandarin is a plus.

Responsibilities

• Greet residents and guests with professionalism and warmth.
• Announce visitors and manage deliveries with care.
• Keep the lobby calm, clean, and inviting.
• Support leasing tours and resident events with a polished front desk presence.
• Conduct lobby checks for lighting, music, scent, and atmosphere.
• Monitor building cameras and logs; follow access procedures.
• Respond calmly to safety or privacy concerns.
• Log and organize packages and deliveries using digital tools.
• Track service requests and amenity bookings; support package room.
• Manage visitor logs and resident preferences.
• Prepare elevators and common areas for moves; notify Resident Manager.
• Welcome prospective residents and collect contact information.
• Maintain a composed, helpful presence and professional demeanor.
• Offer local tips, help with events, and bulletin boards.
• Follow emergency procedures and escalate issues when needed.

Skills

Excellent service

Hospitality experience

Digital tools

Mobility

Mandarin

Education

High school diploma

Tools

CRM platforms

MS Office

Job description

Responsibilities

To learn more about Related click here: https://vimeo.com/434468879

Property Details

Willets Point | Related

Join Our Team

At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.

What You’ll Do

Resident & Guest Services

• Greet residents and guests with professionalism and warmth
• Announce visitors and manage deliveries with care
• Keep the lobby calm, clean, and inviting
• Support leasing tours and resident events with a polished front desk presence
• Conduct lobby checks for lighting, music, scent, and overall atmosphere

Security & Access Control

• Monitor building camera systems and logs
• Track vendor and contractor activity and follow access procedures
• Respond to safety or privacy concerns calmly and appropriately

Package & Amenity Management

• Log and organize packages and deliveries using digital tools
• Track service requests and amenity bookings
• Support the package room and inventory systems
• Manage visitor logs and help maintain accurate resident preferences

Move-In & Move-Out Support

• Prepare elevators and common areas for scheduled moves
• Notify the Resident Manager of unscheduled move-ins/outs
• Ensure smooth transitions with clear communication

Leasing & Visitor Assistance

• Welcome prospective residents and alert the leasing team
• Share branded materials and collect contact information
• Maintain a composed and helpful presence

Lifestyle & Brand Engagement

• Offer local tips, help with events, and maintain bulletin boards
• Remember and act on resident preferences to personalize service
• Be a trusted connector in the community

Emergency Response & Service Support

• Follow all emergency procedures and stay calm under pressure
• Step in to solve service issues when possible, and elevate as needed
• Follow up with residents to ensure satisfaction

Teamwork & Professionalism

• Keep the front desk clean and organized
• Join daily huddles and team updates
• Model professionalism and emotional intelligence
• Take on special assignments when asked

Compensation

$22.3314 / hourly (75% Union Rate)

Benefits

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

#RMC

Qualifications

What You Bring

• A passion for excellent service and a composed, professional attitude
• Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
• Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
• Ability to lift to 50 lbs and stand for long periods
• High school diploma or equivalent
• Fluent in Manadarin a plus

Why You’ll Love It Here

You’ll be part of a company that values treating both our residents and team members with respect, appreciation, and care. We create polished spaces and real connections—and that starts with you.

Overview

Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers – RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.

At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you’re encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.

Related is an Equal Opportunity Employer

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