Concierge (Overnight Shift)

RELATED; San Francisco, Northern (CA, KY); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Lots of paid time off

Medical, vision and dental options

401(k) and financial wellness perks

Tuition reimbursement and training

Mental health resources

Fertility benefits

Volunteer time off and charitable give

Career growth opportunities

Job summary

Related Management Company in San Francisco is seeking a Concierge to be the welcoming face for residents and guests, ensuring a calm, polished environment. You will handle front desk duties, coordinate deliveries, and support tours with a professional presence.

This role requires customer service experience, strong communication, and the ability to manage digital logs, access, and safety protocols. Expect a vibrant team and comprehensive benefits.

Qualifications

• Strong customer service or hospitality experience.
• Polished communication and a professional, composed demeanor.
• Basic comfort with digital tools (e.g., delivery logs, CRMs).
• Ability to lift up to 50 lbs and remain on your feet for long periods.
• High school diploma or equivalent required.
• Flexibility for weekend, evening, or holiday shifts as needed.

Responsibilities

• Greet residents and guests warmly and professionally.
• Announce visitors and manage deliveries with care.
• Keep the lobby area clean, calm, and welcoming.
• Support leasing tours and events with a polished front desk presence.
• Check lobby lighting, scent, music, and overall presentation.
• Monitor building cameras and visitor logs.
• Track vendor and contractor entries and exits.
• Respond calmly and appropriately to safety concerns.
• Receive and log packages using digital systems.
• Help manage package room and amenity reservations.
• Prepare elevators and common areas for move-ins/outs.
• Notify management of any unscheduled activity.
• Welcome prospective residents and provide brochures or contact info.

Skills

Customer service

Hospitality experience

Communication skills

Digital tools

Education

High school diploma or equivalent

Job description

Responsibilities

At Related Management, we know the front desk is more than just a desk—it’s the heartbeat of the building. As a Concierge, you’ll be the first impression for residents and guests, creating a calm, polished, and welcoming experience every day. If you’re organized, personable, and take pride in making things run smoothly, we’d love to have you on our team.

To learn more about Related click here:https://vimeo.com/434468879

Set the Tone. Be the Welcome.

What You’ll Do:

Resident & Guest Services

• Greet residents and guests warmly and professionally
• Announce visitors and manage deliveries with care
• Keep the lobby area clean, calm, and welcoming
• Support leasing tours and events with a polished front desk presence
• Check lobby lighting, scent, music, and overall presentation throughout your shift

Security & Access Control

• Monitor building cameras and visitor logs
• Track vendor and contractor entries and exits
• Respond calmly and appropriately to safety concerns

Package & Amenity Management

• Receive and log packages using digital systems
• Help manage package room and amenity reservations
• Support accurate resident preferences and visitor tracking

Move-In & Move-Out Coordination

• Prepare elevators and common areas for scheduled move-ins or move-outs
• Notify management of any unscheduled activity
• Ensure transitions are smooth and welcoming

Leasing & Visitor Support

• Welcome prospective residents and notify the leasing team
• Provide brochures or contact info and maintain a helpful presence

Lifestyle & Community Engagement

• Maintain bulletin boards, support community events, and share local recommendations
• Remember resident preferences and deliver personalized service moments

Emergency & Service Response

• Follow emergency protocols and respond calmly
• Assist with in-the-moment service needs and *escalate* when necessary
• Ensure follow-up on issues to confirm resident satisfaction

Teamwork & Professionalism

• Keep the front desk organized and presentable
• Join daily huddles and support team updates
• Take on special assignments and model emotional intelligence

COMPENSATION

• $26.00 - $26.00 / hour
• with an annual bonus that is tied to performance

Qualifications

What You Bring:

• Strong customer service or hospitality experience
• Polished communication and a professional, composed demeanor
• Basic comfort with digital tools (e.g., delivery logs, CRMs)
• Ability to lift up to 50 lbs and remain on your feet for long periods
• High school diploma or equivalent required
• Flexibility for weekend, evening, or holiday shifts as needed

Why You’ll Love It Here

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources – such as counseling are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available and so much more!

#RMC

#SFOResiServices

Overview

Build Your Career With Related Management Company

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

Explore careers at www.Related.com

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