Concierge

WhiteCap Search; New York (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

Whitecap Search in New York is seeking a friendly front desk receptionist to greet residents and visitors and maintain a professional building presence. You will monitor the lobby, control access, handle packages, answer questions, and relay maintenance requests to the superintendent or manager.

You will coordinate with vendors and contractors, handle calls and messages, and assist during emergencies following the building’s procedures; a customer service background is highly valued.

Qualifications

• Experience in customer service or hospitality.
• Strong communication and interpersonal skills.
• Ability to stand for long periods.
• Professional appearance and demeanor.
• Familiarity with building security and emergency procedures is advantageous.

Responsibilities

• Greet residents and visitors with a welcoming, professional presence.
• Monitor lobby/front desk and control building access.
• Handle packages and deliveries per building procedures.
• Answer resident questions and assist with requests.
• Receive maintenance complaints and relay to superintendent or manager.
• Coordinate with vendors and contractors working in the building.
• Handle calls and messages for residents or management.
• Assist during emergencies according to procedures; 24/7 emergency support.

Skills

Customer service

Interpersonal communication

Professional demeanor

Multitasking

Hospitality

Job description

Join our team at Whitecap Search, where we are committed to providing exceptional service and a welcoming atmosphere for all residents and visitors. We are seeking a dedicated individual who thrives in a dynamic environment and enjoys helping others. If you are someone who can stand for long periods and has excellent interpersonal skills, we encourage you to apply.

Responsibilities

• Greet residents and visitors and provide a welcoming, professional presence.


• Monitor the lobby/front desk and control access to the building.


• Handle packages and deliveries, depending on the building's procedures.


• Answer resident questions and help with requests.


• Receive maintenance complaints and communicate them to the superintendent, maintenance staff, or property manager.


• Coordinate with vendors and contractors when they're working in the building.


• Handle calls and messages for residents or building management.


• Assist during emergencies, following the building's emergency procedures. Whitecap Search specifically advertises 24/7 emergency support.

Requirements

• Ability to stand for long periods of time.


• Strong communication and interpersonal skills.


• Professional appearance and demeanor.


• Ability to handle multiple tasks efficiently.


• Experience in customer service or hospitality is a plus.


• Familiarity with building security and emergency procedures is advantageous.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.