Concierge

Willow Bridge Property Company; Milwaukee (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Willow Bridge Property Company in Milwaukee seeks a Concierge to manage front desk, assist residents, and support property operations. You will coordinate events, greet visitors, and provide information while maintaining a welcoming environment.

The role requires excellent communication, organization, and multitasking; familiarity with Microsoft Office and a customer-service mindset. Previous hospitality or service experience is a plus; a valid driver's license may be required.

Qualifications

• High school education or equivalent required; college degree preferred.
• Familiarity with Word, Excel and Internet Explorer.
• Excellent interpersonal skills, motivation, writing, management and leadership.
• Proficient in math; outgoing, friendly personality.
• Good organizational skills and follow-through.
• Experience with property management/accounting software desired.
• Marketing and budgeting experience considered a plus.
• Ability to multitask and communicate effectively.
• Self-motivated; detail-oriented; basic typing and internet search skills.
• Hospitality or service experience is a plus; valid driver's license may be required.

Responsibilities

• Manage the front desk and office area.
• Plan and attend resident events.
• Follow up with residents.
• Provide services and information to residents and prospective residents, vendors, contractors and visitors.
• Serve as primary contact between residents, prospective residents and the company.
• Foster positive resident relations and high-quality living experiences.
• Respond to complaints, follow up on work orders, and handle general customer service needs; collect rent and deposits.
• Accept and disburse resident packages.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Problem solving

Self-motivation

Education

High school diploma

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Windows familiarity

Job description

Overview

Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a successful portfolio in 75 markets. Headquartered in Dallas, Texas, Willow Bridge proudly employs over 5,500 team members, has built over 200,000 apartments and manages 220,000 units for its clients. To learn more, visit willowbridgepc.com.

We create places people want to call home — starting with you.
With decades of proven success, Willow Bridge is a national leader in residential property management and development, active in 29 states and managing more than 230,000 apartment homes across the United States.
At Willow Bridge, our purpose drives everything we do. Whether you’re launching your career or looking to take the next step, we’re here to support your growth with intention, flexibility, and real opportunities to make an impact.
We’re currently hiring for a Concierge — someone who brings fresh thinking, follows through, and knows how to bring people together to get results. We value people who lead by listening, communicate with clarity, and take initiative to find better ways forward. If you're someone who believes in showing up with integrity, working collaboratively, and driving positive change, you’ll feel right at home here.
Let’s grow together at Willow Bridge.

Responsibilities

• Manage the front desk and office area
• Plan/attend Resident events
• Follow up with residents
• Provide miscellaneous services and information to residents at their request, as well as assisting prospective residents, vendors, contractors and visitors as needed.
• Conduct yourself in a manner representative of the quality of our product. You will be a primary contact between the residents, prospective resident and the company.
• Promote positive and proactive resident relations by working to make the living experience the highest quality.
• Respond to complaints, follow-up on work orders, and handle general customer service needs of the property. Responsible for collecting rent and other payments/deposits
• Accept and disburse Resident packages

Qualifications

• A high school education or equivalent is required. A college degree or equivalent is preferred.
• Working knowledge of Word, Excel as well as Internet Explorer. Additional knowledge and comfort with Windows XP preferred
• Excellent interpersonal, motivational, writing, management and leadership skills
• Proficient in math
• Outgoing, friendly personality
• Good organizational skills, follow-up and follow through
• Understanding and experience with a wide range of property management/accounting software
• Marketing and budgeting experience
• Ability to handle multiple tasks at one time
• Exceptional communication, customer service and people skills
• Self-motivated; can work independently Detail-oriented
• Basic typing and computer skills including ability to find information on the Internet
• Hotel, hospitality or other service experience a plus
• This role MAY require a valid driver's license

Benefits

• competitive pay
• health
• dental
• vision
• 401(k)
• opportunities for career development and advancement