Concierge

Phoenix Senior Living; Midlothian (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Phoenix Senior Living is seeking a Concierge at The Pearl at Watkins Centre to be the first point of contact for residents, families, and visitors. The role includes greeting guests, handling calls and messages, and providing a welcoming overview of the community.

You will support the Community Engagement Director and Executive Director in marketing and recruitment tasks, manage appointments, and help maintain a pleasant atmosphere in public areas of the community.

Qualifications

• Experience in customer service is required.
• Knowledge of senior living industry is preferred.
• Strong communication and hospitality mindset.

Responsibilities

• Oversee the entry area, greet visitors and residents, and offer beverages.
• Answer incoming calls with a proper greeting and identify the community.
• Capture and forward messages with essential details to the correct staff.
• Provide a community overview to callers and route them to the appropriate person.
• Schedule appointments for residents and families (hairdresser, transportation, etc.).
• Send get-well and sympathy cards with signatures from community leaders.

Skills

Customer service

Communication skills

Hospitality

Education

High School Diploma/GED

Job description

Description

The Pearl at Watkins Centre is seeking a Concierge to join their team!

Concierge

Monday- Friday; Every other weekend required

Shift Details

Monday- Friday; Every other weekend required

PURPOSE

The Concierge is often the initial contact and first impression that many people have of Phoenix Senior Living. The Concierge is responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Community Engagement Director and Executive Director in the marketing and sales efforts. Other responsibilities include assisting the Associate Director /HR Designee in the community recruitment process, computer data entry and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, music and ensuring a pleasant atmosphere.

Principle Duties And Responsibilities

Concierge

Customer Experience

• Oversees the community entry area for visitors, guest and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guest
• Contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal
• Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Director candidates to apply online or captures the candidate’s information onsite to launch the recruitment process
• Answers incoming calls and resident calls within two – three (2 – 3) rings with the appropriate community greeting message and identification
• Tales complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient
• Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate
• Manages appointments for residents and family members such as but not limited to hair dresser, transportation, other
• Sends get well cards to residents in the community (obtain community leaders signatures before delivering card)
• Sends sympathy cards to families and/ or responsible parties as needed (obtain community leaders signatures before delivering card)

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Requirements

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION

Concierge

• Education: High School Diploma/ GED required
• Proven customer service experience and skills
• Knowledge and experience in the Senior Living Industry preferred