Concierge

Sunrise Senior Living Mgmt Inc; Massachusetts; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Life insurance

Disability insurance

Retirement savings

Employee assistance program

Discount program

PTO

Sick time

Holiday pay

Tuition reimbursement

Job summary

Sunrise Senior Living is seeking a Front Desk Concierge to greet visitors, residents, and families with warmth. You will answer calls, provide community overviews, assist with move-ins and marketing materials, and maintain a welcoming front desk and Bistro. The role supports the Sales team, recruitment, and administrative tasks while ensuring safety protocols and smooth daily operations.

Eligible benefits include medical, dental, retirement plans, PTO, tuition reimbursement, and more.

Qualifications

• High School Diploma or GED required.
• Excellent customer service and communication skills.
• Organized with strong time management and follow-through.
• Ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office and basic computer systems.
• Professionalism and confidentiality essential.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Time management

Multitasking

MS Office

Confidentiality

Education

High School Diploma/GED

Job description

Why Join Sunrise Senior Living At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day. As a Concierge, you create the first impression of Sunrise—welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience.

What You’ll Do:

• Greet visitors, residents, and prospective families with professionalism and warmth
• Answer and route calls promptly, taking accurate messages
• Provide community overviews and support the Sales team with inquiries
• Assist with move-in preparations and marketing materials
• Maintain a welcoming front desk and Bistro area
• Support recruitment efforts and administrative data entry
• Manage appointments, mail distribution, and resident rosters
• Monitor safety protocols, visitor sign-in, and emergency procedures
• Process meal tickets and assist with basic office tasks

What We’re Looking For:

• High School Diploma/GED
• Strong customer service and communication skills
• Organized with excellent time management and follow-through
• Comfortable multitasking in a fast-paced environment
• Proficiency in Microsoft Office and basic computer systems
• Ability to maintain professionalism and confidentiality

Front Desk Concierge – Lead Hospitality with Purpose Front Desk Concierge | Senior Living Administration Pay Range: 15.92 - 19.90

We also offer benefits and other compensation that include: Medical, Dental, Vision, Life, and Disability Plans Retirement Savings Plans Employee Assistant Program / Discount Program Paid time off (PTO), sick time, and holiday pay myFlexPay offered to get paid within hours of a shift Tuition Reimbursement

In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. Some benefits have eligibility requirements

Equal Opportunity Employer Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace. At Sunrise Senior Living, we are united by a mission to champion quality of life for all seniors, and we believe we shine brightest when we support one another and those we serve.

Explore opportunities at Sunrise and take the first step toward a fulfilling career where your work makes a meaningful difference.