Membership Concierge

Life Time Inc.; Ardmore (PA); On-site; USD 20,664 - 30,307; Full time

Job summary

Life Time is seeking a Membership Concierge II to serve as the frontline expert for member and guest interactions at our Ardmore club. You will support engagement, handle inquiries, and guide members through program options, events, and pricing while maintaining top-tier hospitality standards.

This role emphasizes relationship building, service recovery, and accurate account maintenance in a fast-paced, friendly environment.

Qualifications

• Must have strong customer service, problem solving, and verbal communication skills.
• Ability to multi-task in a fast-paced environment while maintaining a friendly demeanor.
• Experience in sales or member engagement is a plus.

Responsibilities

• Acts as first point of contact for members/guests entering the resort.
• Builds relationships to create extraordinary experiences.
• Manages inbound/outbound calls to support engagement and acquisition.
• Educates members about club programming, events, pricing, and policies.
• Assists with account maintenance, transactions, and payments for programs and services.
• Supports new membership sales and member retention efforts.
• Handles issues and service recovery using available tools and resources.

Skills

Customer service

Multi-tasking

Verbal communication

Relationship building

Problem solving

Sales

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Retention Specialist Certification

Passion to serve others

Effective communication skills

Job description

Position Summary

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties / Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education

• High School graduate or equivalent

Years of Experience

• Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations

• Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others
• Effective communication skills

Preferred Requirements

• Bachelor’s Degree in Hospitality

Equal Employment Opportunity Statement

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.