Concierge

HHM Hospitality; Groton (CT); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking hospitality group as a Concierge, where you'll provide exceptional service to guests, especially elite members. This role involves anticipating guest needs, coordinating hotel services, and ensuring a memorable experience in the M Club Concierge Lounge. You'll engage with guests, manage reservations, and maintain the Lounge's ambiance and supplies. If you have a passion for customer service and local knowledge, this opportunity could be the perfect fit for you in a dynamic and supportive environment.

Qualifications

• Previous customer service experience required or equivalent training.
• Knowledge of the local community, attractions and events.

Responsibilities

• Assist guests with special services and coordinate hotel amenities.
• Greet and serve elite Marriott Bonvoy members in the M Club Lounge.
• Maintain cleanliness and stock supplies in the Lounge.

Skills

Customer Service

Communication

Problem Solving

Local Knowledge

Education

High School Diploma or Equivalent

Job description

Overview

Opportunity: Concierge

Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.

Your Growth Path

Front Desk Supervisor – Guest Service Manager – Assistant General Manager

Your Focus

• Greet and serve elite Marriott Bonvoy members in the M Club Concierge Lounge
• Engage with guests and provide personalized customer service
• Anticipate and address guests' service needs
• Communicate any guest issues to the appropriate department
• Stock food and beverage supplies for guests
• Assist with inventory of Lounge pantry and maintain sufficient par stock in the pantry
• Maintain the cleanliness of the M Club Concierge Lounge
• Provide information about local attractions and events.
• Make travel arrangements.
• Make dining and other reservations, and obtain tickets for events.
• Receive, store, or deliver luggage or mail.
• Pick up and deliver items or run errands.
• Carry out unusual requests, such as searching for hard-to-find items or services.
• Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent.
• Previous customer service experience required or equivalent training.
• Knowledge of the local community, attractions and events.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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