Concierge

Discovery Senior Living Holdings, LLC; Frederick, Northern (MD, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401(K) with employer matching

Paid training

Meals and uniforms

Job summary

Seaton Senior Living is seeking a friendly Concierge to welcome guests, residents, and employees, manage internal and external calls, and provide general information to maintain a warm and organized front desk in Maryland.

The role requires 1–3 years in customer service, a high school diploma or GED, and a professional, collaborative attitude. We offer competitive wages, benefits, and opportunities for advancement within the Discovery Senior Living family.

Qualifications

• High school diploma or GED preferred; relevant customer service experience is helpful.
• 1–3 years of customer service experience or training required or preferred.

Responsibilities

• Greet residents, guests, and staff; answer calls and relay messages.
• Maintain front desk duties and general information for residents.
• Collate brochures for the marketing department.
• Prepare meal tickets for team members and tally meal counts.
• Update lists and logs daily (phone list, roster, move-in/out, guest sign-in).
• Coordinate appointments for residents and family members (hairdresser, transportation, etc.).
• Keep desk and entry area neat and organized.
• Distribute mail to residents, Executive Director, and coordinators.
• Maintain resident forms for misc. credits; follow company policies.

Skills

Customer service

Phone etiquette

Communication

Organizational skills

Education

High school diploma or GED

Job description

About Seaton Senior Living

Seaton Senior Living, part of the Discovery Senior Living family of companies, is a recognized industry leader in performance, innovation, and lifestyle personalization. As one of the nation’s leading senior living operators, Seaton Senior Living serves nearly 2,000 residents across the Mid Atlantic. Our communities are located throughout the Mid Atlantic- including Pennsylvania, New Jersey, Delaware, Virigina, and Maryland—where we are dedicated to creating exceptional experiences for our residents through operational excellence, personalized care, and a commitment to enriching lives every day.

We offer rewarding career opportunities that include:

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Our community is looking for a Concierge to join our team.

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Responsibilities:

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

EOE D/V