Concierge

Friedman Management Company; Detroit (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Pet insurance

Life insurance

401(k) match

Long-term disability

Education reimbursement

Parental leave

PTO plan

Leadership training

Job summary

Friedman Real Estate is seeking a Concierge at Lafayette Park Apartments in Detroit, MI. This front-desk position centers on delivering exceptional resident experiences through professional service, organized operations, and clear communication with residents and visitors.

You will handle inquiries, coordinate packages and events, assist with access control, and support onsite management to ensure timely, high-quality service while maintaining records and contributing to a welcoming community

Qualifications

• Experience in customer service, hospitality, concierge, front desk, or administrative work is preferred.
• Professional appearance and a positive attitude are essential.
• Excellent verbal and written communication skills are required.
• Strong organizational and multitasking abilities are important.
• Ability to stay calm and professional in a fast-paced environment.
• Proficiency with Microsoft Office applications is expected.
• Evenings, weekends and holidays may be required.
• Experience in multifamily, hotel, or hospitality settings is a plus.

Responsibilities

• Welcome residents and guests in a professional, friendly manner.
• Manage the front desk and be the primary contact for inquiries.
• Answer phones, respond to emails, and provide community information.
• Coordinate resident packages, deliveries, and visitor access.
• Assist with resident events and community engagement activities.
• Monitor building access and support security procedures.
• Handle service requests and coordinate with onsite teams for timely resolutions.
• Maintain records, logs, and reports as needed.
• Support onsite management with administrative tasks.
• Deliver exceptional customer service to create a positive resident experience.

Skills

Customer service

Communication skills

Professional demeanor

Organizational skills

Multitasking

Calm under pressure

Tools

Microsoft Office

Job description

Job Details

Job Location: Lafayette Park Apartments - Detroit, MI 48207

Are you a customer-focused professional who enjoys creating exceptional experiences for residents and guests? We are seeking a Concierge to serve as the first point of contact for one of our premier apartment communities. This position is ideal for an individual with outstanding communication skills, a professional demeanor, and a passion for delivering exceptional customer service.

In this resident-facing role, you will help create a welcoming environment, assist residents and visitors, and support the day-to-day operations of the community. We are looking for someone who is organized, dependable, and committed to providing a first-class resident experience.

Responsibilities

• Welcome residents, guests, and prospective residents in a professional and friendly manner
• Manage the front desk and serve as the primary point of contact for inquiries and requests
• Answer phones, respond to emails, and assist with general community information
• Coordinate resident packages, deliveries, and visitor access
• Assist with resident events and community engagement activities
• Monitor building access and help maintain community security procedures
• Handle resident service requests and communicate with onsite teams to ensure timely resolutions
• Maintain accurate records, logs, and reports as needed
• Support the onsite management team with administrative and clerical tasks
• Deliver exceptional customer service while creating a positive resident experience

Qualifications

• Previous customer service, hospitality, concierge, front desk, or administrative experience preferred
• Professional appearance and positive attitude
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to remain calm and professional in a fast-paced environment
• Proficiency with Microsoft Office applications
• Ability to work evenings, weekends, and holidays as required
• Strong attention to detail and problem-solving skills
• Previous multifamily, hotel, or hospitality experience is a plus

Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.

Benefits

• Blue Cross Blue Shield health insurance plans
• Delta Dental
• Vision
• Pet Insurance
• Company paid life insurance along with life insurance buyup
• 401(k) Match
• Company paid Long Term Disability after 2 years of service

Perks

• Continuing education reimbursement benefits
• Referral bonuses for new employees and new business
• Recognition program
• Three tier PTO plan
• Paid Parental Leave
• Training seminars for leadership and professional development
• Friedman Swag