Concierge

Clearwater Living Highland Park; Dallas (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Excellent benefits

401(k) contributions

Paid Vacation and Sick leave

Exciting opportunities to grow

Dynamic and fast paced environment

Culture of people first and service

Job summary

Clearwater Highland Park, a premier luxury senior living community in Dallas, TX, seeks a dedicated Concierge to welcome residents and guests and handle front-desk communications with a warm, professional tone.

The role involves greeting visitors, answering calls, relaying messages, assisting staff, and performing administrative duties across departments while maintaining high service standards in a dynamic environment.

Responsibilities

• Greet visitors at front entrance, lobby, and reception and present a professional first impression
• Answer, transfer, and deliver messages with a courteous voice
• Monitor visitors and log in/out, reporting suspicious activity
• Assist with mail distribution and residents' special requests
• Maintain meal attendance tracking and coordinate with staff for room service
• Support multiple departments with administrative tasks as needed
• Ensure regulatory compliance and uphold Clearwater Living standards
• Represent the Clearwater Living values in daily actions and appearance

Job description

Are you passionate about serving seniors? Do you want to be part of team that strives to create experiences that celebrate our seniors?

Clearwater Highland Park is a premier luxury senior living community in Dallas, TX and is looking for a Concierge to join the team!

Clearwater Living associates enjoy great benefits:

• - Excellent benefits
• - 401(k) contributions
• - Paid Vacation and Sick leave
• - Exciting opportunities to grow
• - Dynamic and fast paced environment
• - Culture of people first and service always

The Concierge is the first point of contact and sets a warm and welcoming tone for anyone who visits our communities. The Concierge team is responsible for greeting visitors, answering the phone, relaying messages, and performing the highest level of customer service. They complete administrative duties to support multiple departments within the community and is also a key point of contact during any emergency at the community.

Scheduled Hours: 2:00pm-10:00pm

Responsibilities

• - Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community
• - Ensure all people who come in contact with are welcomed to the community by standing to greet and offering any assistance needed
• - Answer, transferring, and delivering appropriate message calls while using a professional and courteous voice
• - Monitor all visitors, requesting them to sign in/out of logbook, reporting suspicious persons or activity immediately to the supervisor
• - Sort and distribute incoming mail
• - Accept and report residents special requests
• - Maintain communities lost and found system
• - Order and replenish administrative supplies as necessary
• - Support Executive Director and other departments in administrative functions as needed
• - Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals
• - Ensure regulatory compliance and report any issues or concerns immediately
• - Comply with Clearwater Living standards/policies to encourage safe and efficient operations
• - Encourage teamwork through open communication with associates
• - Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
• - Represent the Clearwater Living principles and core values on a daily basis
• - Perform other duties and tasks as assigned or required

Qualifications

• - High School Diploma or GED required
• - A minimum of one year of work experience in senior living, hospitality or in related field preferred
• - Background clearances as required by government regulations
• - Must meet health requirements, including TB
• - Current First Aid/CPR/BLS Certification a plus

Clearwater Living is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.