Concierge - Part Time

Clearwater Living; Glendora (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Excellent benefits

401(k) contributions

Paid Vacation and Sick leave

Opportunities to grow

Dynamic and fast paced environment

Culture of people first and service

Job summary

Clearwater Living at Glendora is seeking a part-time Concierge to greet visitors, answer calls, relay messages, and provide exceptional service in a luxury senior living community. The role involves front desk duties, coordinating with multiple departments, and supporting residents in a welcoming environment.

The position requires a high school diploma or GED, at least one year of related experience, and availability for weekend and overnight shifts.

Qualifications

• High School Diploma or GED required
• Minimum one year of experience in senior living or hospitality preferred
• Background clearances as required by government regulations
• Must meet health requirements, including TB
• Current First Aid/CPR/BLS certification is a plus

Responsibilities

• Greet visitors and provide a warm welcome at all times
• Answer phones, transfer calls, and relay messages professionally
• Monitor entrance and sign-in log, report suspicious activity
• Sort and distribute mail
• Accept and report residents' special requests
• Maintain the communities lost and found system
• Order and replenish administrative supplies
• Support Executive Director and other departments as needed
• Maintain and check meal attendance tracking form and alert staff for room service
• Ensure regulatory compliance and uphold Clearwater Living standards
• Encourage teamwork through open communication
• Wear proper uniform and name tag; maintain professional appearance
• Represent Clearwater Living principles daily
• Perform other duties and tasks as assigned

Skills

One year of experience in senior livin

Customer service excellence

Education

High School Diploma or GED

Job description

Are you passionate about serving seniors? Do you want to be part of team that strives to create experiences that celebrate our seniors?

Clearwater at Glendora is a premier luxury senior living community in Glendora and is looking for a part-time Concierge!

Clearwater Living associates enjoy great benefits:

• Excellent benefits
• 401(k) contributions
• Paid Vacation and Sick leave
• Exciting opportunities to grow
• Dynamic and fast paced environment
• Culture of people first and service always

The Concierge is the first point of contact and sets a warm and welcoming tone for anyone who visits our communities. The Concierge team is responsible for greeting visitors, answering the phone, relaying messages, and performing the highest level of customer service. They complete administrative duties to support multiple departments within the community and is also a key point of contact during any emergency at the community.

Schedule: Saturday & Sunday 10:00pm-6:00am + every other Friday 6:00am-2:30pm

Responsibilities

• Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community
• Ensure all people who come in contact with are welcomed to the community by standing to greet and offering any assistance needed
• Answer, transferring, and delivering appropriate message calls while using a professional and courteous voice
• Monitor all visitors, requesting them to sign in/out of logbook, reporting suspicious persons or activity immediately to the supervisor
• Sort and distribute incoming mail
• Accept and report resident’s special requests
• Maintain communities lost and found system
• Order and replenish administrative supplies as necessary
• Support Executive Director and other departments in administrative functions as needed
• Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals
• Ensure regulatory compliance and report any issues or concerns immediately
• Comply with Clearwater Living standards/policies to encourage safe and efficient operations
• Encourage teamwork through open communication with associates
• Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
• Represent the Clearwater Living principles and core values on a daily basis
• Perform other duties and tasks as assigned or required

Qualifications

• High School Diploma or GED required
• A minimum of one year of work experience in senior living, hospitality or in related field preferred
• Background clearances as required by government regulations
• Must meet health requirements, including TB
• Current First Aid/CPR/BLS Certification a plus

Clearwater Living is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.