Concierge

Milkandhoneyspa; Austin, Northern (TX, KY); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health/Dental/Vision benefits

Paid Time Off

401k Matching

Life/AD&D insurance

Growth opportunities

Volunteer time off

Job summary

milk + honey is seeking a friendly Concierge to create warm, in-person connections with guests, guiding them through services and retail options with care.

You will handle check-in/check-out, keep schedules aligned for daily efficiency, collaborate with colleagues, and uphold our values of kindness, integrity, inclusiveness and excellence to help guests feel renewed.

Qualifications

• High school diploma or GED.
• Experience in beauty, wellness or hospitality is preferred.
• Must be able to stand for full shifts and attend to guest needs.
• Efficient multitasking and organization.
• Strong interpersonal communications and attention to detail.
• Discretion with guest information.
• Problem-solving capabilities.
• Available to work nights, weekends and some holidays.
• Adherence to policies and procedures with professionalism.
• Ability to lift up to 25lbs.

Responsibilities

• Ensure every guest experience meets the guest process from initial interaction through departure.
• Educate guests on retail offerings, memberships and enhancements.
• Check guests in and out, review history, rebook services, and keep schedules flush for daily efficiency.
• Collaborate with colleagues and managers to complete daily tasks and side work.
• Exemplify milk + honey's core values: integrity, excellence, kindness, inclusiveness and connection.

Skills

Warmth

Active listening

Multi-tasking

Education

High school diploma or GED

Job description

Description

Are you someone who performs intentional acts of kindness with the purpose of making the world a better place through in-person connection and intention!? If you answered yes, submit your application to learn more about the Concierge role and what it takes to be a milk + honey Daymaker!

At milk + honey, our Concierge plays a pivotal role in crafting exceptional experiences for our guests, ensuring they feel connected with warmth, care, and authenticity throughout their visit. By embodying our core values and delivering unparalleled customer service, the Concierge contributes to the atmosphere that defines the milk + honey experience, supporting our fellow Spa Partisans in creating moments of relaxation and rejuvenation.

Concierge Responsibilities (include but are not limited to):

• Ensure every guest experience meets the expectations of the guest process and workflow from initial guest interaction through guest departure.
• Educate guests on retail offerings, memberships and enhancements.
• Demonstrate attention to detail when checking guests in and out, reviewing forms and previous history, rebooking future services and ultimately ensuring the schedule is flush for optimal efficiency every day.
• Collaborate with colleagues and managers to complete daily tasks and side work, ensuring the seamless operation of the spa + salon.
• Exemplify milk + honey's core values in every interaction, fostering a culture of integrity, excellence, kindness, inclusiveness and connection.

Our Ideal Candidate is...

• warm and welcoming
• an active listener and multi-tasker
• a brand ambassador

Work Hours and Compensation:

• Concierges work a mixture of AM and PM shifts, including weekends and some holidays.
• Compensation ranges from $17-$22 per hour depending on experience.

Benefits of Working for milk + honey:

• Competitive Compensation Plan
• Affordable Health, Dental and Vision plans after 30 days of employment (for qualifying employment status)
• Paid Time Off upon hire (for qualifying employment status)
• Matching 401k plan (for qualifying employment status)
• Company Paid Basic Life/AD&D
• Internal Growth + Mobility
• Hyperclean Environment free of harsh toxins
• Generous discounts on Spa, Salon, and medSPA treatments and products
• Ongoing Training Opportunities and Continued Education
• Tenure Bonus Program
• Employee Referral Bonus
• LA Fitness Discount
• Return-to-Work bonus for new parents following Maternity Leave (for qualifying employment status)
• Paid volunteer time off opportunities

Why You’ll Love it Here:

• Embrace Kindness: Work in a supportive environment where your well-being and the well-being of our guest come first.
• Foster Connection: Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence.
• Integrity at Every Turn: Deliver high-quality services that you can be proud of, knowing that we hold ourselves to the highest ethical standards.
• Celebrate Inclusiveness: Join a diverse team where everyone’s unique style and perspective are celebrated.
• Pursue Excellence: Thrive in a space where ongoing education, creativity, and personal growth are at the heart of everything we do.

milk + honey holdings, llc is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Requirements

• High school diploma or GED.
• Experience in beauty, wellness or hospitality is preferred.
• Must be able to stand for the full duration of scheduled shifts while remaining attentive to guest needs.
• Efficient multitasking and organization skills.
• Strong interpersonal communications skills and attention to detail.
• Ability to use discretion with guest information.
• Strong problem-solving capabilities.
• Available to work nights, weekends and some holidays
• Commitment to adhering to milk + honey's policies and procedures, embracing any protocol changes with diligence and professionalism.
• Ability to sustain physical activity throughout scheduled shifts, with a keen ear for understanding guests' needs and the capacity to lift up to 25lbs.