Concierge

Provincial Glenville; City of Schenectady (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling options with full‑

time and part-time hours

Paid time off and Holidays (full-time)

Comprehensive benefit package

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Provincial Senior Living, LLC is seeking a friendly Concierge to greet guests, residents, and staff, manage calls, messages, and provide general information at the front desk of our community in New York. The role offers full-time or part-time hours with competitive wages and a comprehensive benefits package.

Responsibilities include telephone answering, message taking, directing visitors, organizing mail and move-in/out processes, and supporting dining and activities staff as needed.

Qualifications

• 1–3 years customer service experience or training.
• Front desk/reception experience is a plus.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Greets residents and visitors; answers inquiries and gives directions.
• Updates lists and rosters; communicates messages to recipients.

Skills

Customer service

Reception duties

Telephone answering

Education

High school diploma or GED

Job description

Provincial Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages lifestyle-focused senior living communities. Our company, which was built on our “Pillars of Excellence,” employs thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents.

We offer rewarding career opportunities that include:

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Our community is looking for a Concierge to join our team.

POSITION SUMMARY

Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Responsibilities:

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

EOE D/V