Concierge

Evergreen Real Estate Group; Chicago (IL); On-site; USD 39,000 - 54,000; Full time

Job summary

Evergreen Real Estate Group seeks a friendly Concierge for an on-site front desk role in Chicago. You will greet residents and guests, coordinate services, and provide information on local resources.

You will uphold building security, manage sign-in logs, assist with light clerical tasks, and help residents with requests and communications.

Qualifications

• At least 1 year of customer service experience.

Responsibilities

• Greet guests and residents at the front desk.
• Provide door and grounds security.
• Receive deliveries and notify residents when packages are ready.
• Maintain front desk logs and resident communications.
• Assist with light clerical tasks and record-keeping.

Skills

Excellent customer service

Communication skills

Diversity interaction

Situational awareness

Reliability

Job description

Job Summary

The Concierge organizes, coordinates, and implements various resident services and programs and acts as an information source to residents regarding local market resources.

Job Summary

The Concierge organizes, coordinates, and implements various resident services and programs and acts as an information source to residents regarding local market resources.

Key Responsibilities

Resident Services & Building Security

• Greet all guests and residents
• Provide door security and grounds security
• Hold doors for those entering the building
• Receive incoming deliveries and notify residents when packages are ready for pick up
• Deliver notices and resident communications door to door
• Interact effectively with a diverse group of people, stay calm under pressure, and provide cheerful assistance to others
• Assist residents with special requests, reservations, and coordination of resident services and programs
• Provide accurate information and referrals regarding property amenities, community programs, and local area resources

Building Safety & Communication

• Conduct periodic walk-throughs of the lobby, common areas, and grounds, and report safety hazards, maintenance issues, or unusual activity to the Property Manager or on-call staff
• Verify visitor and guest identification and maintain accurate sign-in/sign-out logs at the front desk in accordance with property procedures
• Maintain a daily log of front desk activity, resident interactions, and notable incidents
• Notify the Property Manager or on-call personnel promptly of any emergencies, maintenance concerns, or security issues, and assist residents and guests with directions and information during drills or actual emergencies
• Support the Property Manager in upholding community policies and house rules with courtesy and professionalism

Administrative Support

• Assist with light clerical tasks, correspondence, and record-keeping as assigned
• Maintain familiarity with property policies, procedures, and emergency plans relevant to the concierge role

Education & Experience

• At least 1 year of customer service experience

Technical & Physical Skills

• Ability to use grounds keeping tools and machinery effectively
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations

Other Requirements

• Ability to exercise independent judgment and discretion

Skills

• Excellent customer service skills
• Positive attitude with a strong ability to communicate and work well with others
• Ability to interact effectively with a diverse group of people and remain calm under pressure
• Situational awareness, with the ability to notice and appropriately
• Reliability and dependability, showing up prepared for every shift

Work Environment & Physical Demands

This is an on-site, guest-facing role based at the front entrance/lobby area of the property, involving greeting guests and residents, opening and holding doors, and monitoring building and grounds security. Evergreen Real Estate Group provides reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of this role.