Concierge

The Overlook; Charlton (MA); On-site; USD 24,796 - 30,307; Full time

Job summary

The Overlook is seeking a front desk receptionist to manage guest check-ins, greet visitors, and direct calls across a multiline telephone system. You will provide directions and information to guests, vendors, and staff in a courteous and professional manner.

Ideal candidates have strong interpersonal skills, experience in customer-facing roles, and a genuine desire to help residents in a senior living setting.

Qualifications

• High school diploma or equivalent required.
• Experience in a customer service, customer-facing role of at least 2 years preferred.
• Desire to work in a facility geared toward Independent Senior Living.
• Possess excellent interpersonal skills, including the ability to effectively communicate at all levels.

Responsibilities

• Answer multiline telephone system and direct calls to the appropriate location.
• Greet visitors politely and professionally and check in guests at the front desk.
• Give directions and information to guests, visitors, vendors, and others as needed.
• Must possess excellent interpersonal skills, including the ability to effectively communicate at all levels.
• Knowledge of multiline telephone systems required, familiarity with common office equipment and practices, should have a cheerful personality, a genuine desire to help people, and the ability to work well with others.

Skills

Interpersonal skills

Multiline telephone systems

Customer service

Education

High school diploma

Tools

Office equipment

Job description

PRINCIPLE DUTIES/ESSENTIAL FUNCTIONS:

• Answer multiline telephone system and direct calls to the appropriate location.
• Greet visitors politely and professionally and check in guests at the front desk.
• Give directions and information to guests, visitors, vendors, and others as needed.
• Must possess excellent interpersonal skills, including the ability to effectively communicate at all levels.
• Knowledge of multiline telephone systems required, familiarity with common office equipment and practices, should have a cheerful personality, a genuine desire to help people, and the ability to work well with others. Must possess the ability to deal tactfully with personnel, residents, family members, and other guests, visitors, and the general public.

SCHEDULE:

• Sunday 9:00AM – 5:00PM, Monday 8:00AM – 5:00PM, Tuesday 8:00AM – 12:30PM

QUALIFICATIONS:

• High school diploma or equivalent - required
• Experience in a customer service, customer-facing role of at least 2 years – preferred
• Desire to work in a facility geared toward Independent Senior Living
• Possess excellent interpersonal skills, including the ability to effectively communicate at all levels