Concierge

Grand Living; Cedar Rapids (IA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

PTO 120-160h

Health insurance

401(k) match

Life insurance

Employee meals

Spa & Fitness

Job summary

Grand Living in Cedar Rapids, IA is seeking a friendly Concierge to enhance resident experiences. You will be the first point of contact for resident support, coordinate requests, handle calls, distribute mail, and assist visitors and staff with a professional, courteous approach.

The role requires a High School Diploma or GED and customer service experience in senior housing. We offer a generous benefits package, PTO, insurance options, a 401(k) match, and employee meals in a luxurious,

Qualifications

• High School Diploma or GED required.
• Customer service experience in senior housing preferred.
• Ability to read, write and understand English to communicate with residents and staff.
• Ability to stand, walk, and perform light physical tasks as needed.

Responsibilities

• Serve as the first point of contact for residents, guests and team members.
• Coordinate activities and manage resident requests.
• Distribute correspondence and direct phone calls.
• Interact with residents, guests, and staff in a courteous, professional manner.

Skills

Customer service

English literacy

Read/write English

Interpersonal skills

Education

High School Diploma or GED

Tools

Phone system

Job description

About Grand Living

Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do.

About The Position

The Concierge (who serves as a concierge for the community) is responsible for enhancing the overall Resident experience by serving as the first point of contact for a variety of support and administrative needs. This is to be handled in The Sterling Touch® friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. A concierge will perform a variety of clerical tasks, coordinate activities, manage requests, distribute correspondence, direct phone calls, and interact with all visitors, guests, residents and fellow team members. The Concierge position is under the direction of the Business Office Manager in accordance with Community’s standards, processes, procedures, practices and philosophy.

Qualifications And Requirements

The Concierge must possess the following knowledge, skills and abilities:

• High School Diploma or GED, required.


• Customer service experience in the senior housing field, preferred.


• Ability to read, write and understand the English language in order to communicates with residents, family members, peers, employees, and vendors.


• Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull and work continuously without sitting for extended periods of time.


• Ability to lift or carry up to 20 pounds and push or pull carts weighing up to 50 pounds.

Benefits

For the Concierge, we offer competitive compensation and a full benefits package for full-time employees including 1) a generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service;

2) affordable insurance options for medical, dental, vision and more;

3) a 401(k) with a 4% company match on a 5% contribution;

4) automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP).

PTO is earned at lesser rates for part-time staff. Grand Living is a high-end upscale environment including exquisite cuisine and free employee meals (must meet eligibility requirements), Grand Spa & Fitness facilities available for use at designated times.

Equal Employment Opportunity

At Grand Living, our motto is \"Your Life. Uniquely Embraced.\" We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated.