Concierge

Belmont Village Lp; Carol Stream (IL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Career growth

BV Cares support

Exclusive discounts

Continuing education

Milestone celebrations

Referral bonuses

Job summary

Belmont Village Senior Living in Illinois is seeking a Part-Time Concierge to be the first point of contact for residents, families, vendors and guests. You will deliver exceptional hospitality, manage a multi-line phone system, assist with inquiries, and support administrative tasks in a fast-paced community.

Responsibilities include greeting visitors, directing calls, coordinating packages, scheduling resident transportation, and ensuring a welcoming and safe environment.

Qualifications

• Must have experience with a multi-line phone system and professional phone etiquette.
• Proficiency with MS Office applications for clerical tasks.
• Clear verbal and written English communication required.
• Demonstrates initiative and critical thinking in a fast-paced environment.
• Strong administrative and organizational skills are essential.

Responsibilities

• Greet residents, visitors and staff warmly.
• Manage and direct incoming phone calls professionally.
• Address inquiries promptly and confidentially with empathy.
• Log and coordinate package distribution.
• Collaborate with departments to promote effective communication.
• Monitor access and respond to emergencies per policy.
• Schedule resident transportation and coordinate events.
• Document maintenance requests in an electronic system.
• Maintain an organized workspace and support guest satisfaction.

Skills

Multi-line phone

MS Office

English communication

Critical thinking

Organizational skills

Team orientation

Reliable attendance

Education

High School diploma or equivalent

Job description

Now Hiring Part-Time Concierge! Days and Shifts vary to include weekends as needed

ABOUT THE ROLE

As a Concierge at Belmont Village Senior Living, you will serve as the initial point of contact for residents, family members, vendors and guests visiting our community. Your primary responsibility as a Concierge is to provide exceptional customer service and hospitality by providing reliable information to those in need, supporting administrative tasks as needed and contributing to a welcoming and safe environment. The ideal candidate is reliable, takes pride in their work, and demonstrates empathy. They excel in a fast-paced, physically active position, collaborate effectively, and embrace a growth mindset, prioritizing exceptional hospitality and helping seniors to thrive as they age.

YOUR TYPICAL RESPONSIBILITIES

• Greet residents, visitors and staff warmly
• Manage and direct incoming phone calls efficiently and professionally
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity
• Log and coordinate distribution of packages as appropriate
• Collaborate with various departments to promote effective communication
• Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure
• Schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed
• Record maintenance work order requests through an electronic record system
• Maintain an organized workspace to promote efficiency and preserve first appearance impressions
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

MINIMUM QUALIFICATIONS

• High School diploma or equivalent
• Proven experience with a multi-line phone system with demonstrated professional phone etiquette
• Demonstrated proficiency with MS Office applications to perform job-related tasks
• Must be able to communicate clearly in verbal and written English
• Demonstrates initiative with advanced critical thinking skills
• Proven administrative and organizational skill set
• Professional, pleasant and team oriented attitude
• Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community

Please note that the above Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties and skills required.

BELMONT VILLAGE PERKS

• Career Growth and Training programs led by Belmont Village subject matter experts
• BV Cares direct employee support program for severe and unexpected hardships
• Exclusive discounts and offers from leading retailers and brands
• Complimentary unlimited continuing education courses
• Celebration of Employee Milestones and Achievements
• Referral bonus opportunities

ABOUT THE COMPANY

Belmont Village Senior Living owns, manages, and operates luxury senior living communities across the United States and in Mexico City, Mexico. Our diverse teams are composed of servant leaders who thrive in hands-on, fast-paced, and physically active roles. Our most successful team members are deeply committed to serving seniors and align closely with our core values: Trust, Respect, Teamwork, Dignity, Integrity, Ownership, and Learning. With a strong strategic development plan in place, Belmont Village is proud to provide a wide range of opportunities for internal growth and career advancement.

BENEFITS AVAILABLE

Belmont Village Senior Living offers full-time employees medical, dental, vision, mental health, and prescription benefits along with Paid Time Off, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.

EOE

Belmont Village Senior Living is proud to be an Equal Opportunity Employer.