Concierge

Dormont Manufacturing Co; Boston (MA); On-site; USD 30,000 - 45,000; Full time

Job summary

Dormont Manufacturing Co is looking for a Concierge in Boston, Massachusetts. This role will be the first point of contact for our guests, emphasizing a hospitality mindset to create extraordinary experiences. You will assist with account maintenance and engage with members to resolve inquiries.

The ideal candidate should have a High School diploma and at least one year of customer service experience. An inclusive environment is promised, respecting contributions from all individuals.

Qualifications

• Minimum of 1 year of customer service experience.
• Effective communication skills.
• Passion to serve others.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Builds relationships with members and guests, creating extraordinary experiences.
• Maintains knowledge of club programming, events, pricing, and policies.

Skills

Effective communication skills

Customer service experience

Hospitality mindset

Education

High School graduate or equivalent

Bachelor’s Degree in Hospitality

Job description

Our Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.

As a Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties and Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as point of contact for new member acquisition and member retention interactions
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Position Requirements

• High School graduate or equivalent
• Minimum of 1 year of customer service experience
• Passion to serve others
• Effective communication skills

Preferred Requirements

• Bachelor’s Degree in Hospitality

We’re a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.