Concierge

Please Select Community Name/Brand; Baytowne (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Paid time off

DailyPay access

Job summary

Senior Lifestyle is seeking a friendly, organized front desk/guest services associate to greet residents, assist visitors and families, and support daily operations in the community.

You will answer calls, monitor safety systems, process work orders and incident reports, receive packages, and maintain sign-in logs for keys and gate passes.

The role requires clear English communication, proficiency with Outlook, Excel and Word, and a compassionate, collaborative approach to resident needs.

Qualifications

• Clear and effective English communication.
• Proficiency with Outlook, Excel and Word.
• Compassionate, professional, kind and empathetic.
• Team player with ability to multitask efficiently.
• Ability to make independent decisions when warranted.
• Positive and friendly demeanor toward residents and coworkers.

Responsibilities

• Greet residents and assist visitors, prospective residents and families.
• Answer telephone calls.
• Monitor safety via cameras and alarms and investigate unusual activity.
• Process reports for work orders, incidents and concerns.
• Receive packages, plants, prescription drugs and deliver or hold as requested.
• Maintain sign-in/out log for keys and gate passes.
• Assist other departments with administrative tasks.
• Ensure timely response to resident/family/employee concerns.
• Maintain a positive and professional demeanor toward residents and coworkers.
• Other duties assigned.

Skills

Clear English communication

Teamwork

Multitasking

Independent decision-making

Tools

Excel

Word

Outlook

Job description

• Compensation: USD 16.00 - USD 17.00 - hourly

Company Description

Pay Range $16.00-$17.00

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing assistance to residents, guests and vendors in the community.

Job Description

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Answer telephone calls.
• You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
• Process reports for such things as work orders, incidents and concerns.
• You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.
• Maintain the sign in/out log for the issuance of community keys, and gate passes.
• You will assist other departments with administrative functions.
• Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.
• Maintain a positive and professional demeanor toward all residents, visitors and co-workers.
• Other Duties Assigned

Qualifications

• You need to be able to communicate clearly and effectively in English.
• You have highly proficient computer skills. Proficiency with Outlook, Excel and Word is required.
• You are compassionate, professional, kind, engaging, empathetic and helpful.
• You have the ability to work as a part of a team and handle multiple tasks efficiently.
• You possess the ability to make independent decisions when circumstances warrant such action.
• You can maintain a positive and friendly demeanor toward the residents and your co-workers.

Additional Information

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off.All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Government requirements or exclusions may apply