Concierge

Associa; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Associa is seeking a Concierge to be the friendly, on-site face for guests and residents, offering directions, information, and helpful service throughout shifts.

You will handle administrative tasks, answer questions, and ensure a positive experience, with required proficiency in Microsoft Office and strong communication.

This schedule includes weekend night hours, and we are an equal opportunity employer committed to a diverse, inclusive workplace.

Qualifications

• Knowledge of Microsoft Office products (Word, Excel, Outlook) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal).
• Professional customer service skills.
• Self-motivated, proactive, detail-oriented, and a team player.
• Time management and time critical prioritization skills.

Responsibilities

• Welcomes guests/new customers to the facility.
• Performs administrative tasks in support of the facility's mission.
• Creates a positive experience for guests by attending to needs and answering questions.
• Other duties as assigned.

Skills

Microsoft Office proficiency

Professional communication

Customer service

Self-motivated

Time management

Education

High School Diploma or GED

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job Summary

A Concierge is a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. They may be considered to be upscale, high-end information desk employees. The Concierge will need a strong familiarity with the surrounding area to provide directions. They may need to know bus, train, and subway schedules as well. The Concierge also performs other services for guests/customers, which may involve tasks such as receiving packages at a hotel for a guest, or ensuring that a guest's dry cleaning is picked up or dropped off.

Duties include but are not limited to:

• Welcomes guests/new customers to the facility.
• Performs various administrative/managerial tasks in support of the facility's mission.
• Creates a positive experience for guests by attending to needs and answering questions.
• Other duties as assigned.

Schedule

Saturday and Sunday, 12:00 AM to 8:00 AM

Requirements

Knowledge and Skills

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail-oriented, and a team player.
• Time management and time critical prioritization skills.

Education And Experience

• High school diploma High School Diploma or GED required
• 0 - 3 years of directly related or closely related experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.