Concierge

The Indigo Road Hospitality Group; Atlanta (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Growth opportunities

Job summary

The Indigo Road Hospitality Group is seeking a proactive Concierge for our Atlanta hotel team. You will play a pivotal role in ensuring guests have a comfortable and memorable stay, handling inquiries and coordinating services with attentiveness and hospitality.

Ideal candidates bring prior guest-services experience, strong communication, and a friendly, can-do attitude. The role requires flexibility to work days, nights, weekends, and holidays in a fast-paced environment.

Qualifications

• 1+ years of experience in similar front desk/guest services roles
• Excellent communication and interpersonal skills
• Professional appearance and demeanor
• Ability to handle guest requests with accuracy and discretion
• Strong problem-solving skills and quick decision-making

Responsibilities

• Greet guests and manage check-in/check-out with warmth and efficiency
• Handle guest inquiries, requests, and complaints to ensure satisfaction
• Coordinate transportation, tours, and local recommendations as needed
• Take messages and relay information to relevant departments
• Manage mail, luggage, and deliveries for guests
• Provide or arrange for in-room amenities and business services
• Assist with housekeeping/maintenance requests and follow up
• Develop local vendor contacts to enhance guest experiences

Job description

• Greeting guests/customers

Hospitality Starts Here

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it’s a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you’ll best take care of our guests. It’s working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart!

Why Us

Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

The Role

Our hotel team is seeking a highly motivated and detail-oriented individual to join our front desk team as a Concierge. In this key role, you will be playing a vital role in ensuring their comfort and satisfaction throughout their stay.

What we will ask of you

• Greeting guests/customers
• Manage guest/customer complaints
• Taking messages
• Managing mail, luggage and deliveries
• Perform basic administrative/secretarial/reception duties
• Running errands to assist guests
• Arranging transportation and excursions upon visitor request
• Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation
• Arranging tours and activities
• Making dinner/event reservations for guests
• Obtaining tickets for events
• Arranging special services
• Providing or arranging for general business services for guests
• Managing customer/guest requests for housekeeping and/or maintenance
• Develop network of contacts, service providers and businesses within their communities to serve guests

Requirements for Success

• One or more years of employment in similar position or equivalent preferred
• Additional education, training, or certification preferred
• Positive, friendly, and enthusiastic mindset with an excellent record of hotel management
• Ability to communicate effectively with fellow leaders, managers, employees, and all guests
• Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions
• Must be able to work days, nights, weekends and holidays
• Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting

Benefits

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast-paced and rewarding work environment.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.