Concierge

Capri Communities LLC; Appleton (WI); On-site; USD 17,000 - 25,000; Part time

Job summary

Capri Communities LLC is seeking a part-time Concierge to provide administrative support for the community and assist residents and guests with a customer-centered approach.

The role acts as the face of the community, coordinating information flow, performing clerical tasks, and contributing to process improvements. The schedule may include holidays, extended shifts, nights, weekends, standby or on-call as necessary.

Qualifications

• Knowledge of computer applications (Microsoft Word, Excel, PowerPoint, Publisher) as well as office equipment operations.
• Ability to organize and manage multiple priorities, always keeping residents and their satisfaction as top priority.
• Positive attitude, initiative, enthusiasm and energy.
• Strong customer orientation to older adults.
• Strong communication skills – verbal and written.

Responsibilities

• Monitors, greets, interacts with and directs residents, family members, guests, and vendors in a professional, friendly, and courteous manner.
• Answers internal and external telephone calls, and guests entering the building.
• May provide administrative support for different departments including certain tasks or projects.
• Maintains building security, monitors security systems including the emergency call system and respond accordingly.
• Manages the operation and maintenance of all office equipment and communication devices. Orders and maintains adequate inventory of office and community supplies.
• Manages mail and newspaper delivery.
• Assists the Lifestyle Enrichment department with various activity programs as directed, including reminding residents of and encouraging resident involvement in activities.
• Participates in and attends all required in-service training sessions

Skills

Customer service

Communication

Organizational skills

Teamwork

Education

High school diploma or equivalent; Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Publisher

Job description

Part-time

Must be able to work every other weekend and rotating holidays

SUMMARY

The role of the Concierge provides administrative support for the community. This position is responsible for assistingresisting residents and guests, performing clerical duties, coordinating informationflow and completing projects as assigned. This position is considered the“face” of the community; therefore, all tasks are expected to be performed witha customer-centered focus while also seeking opportunities to continuallyimprove core processes. Incumbent will be scheduled based on operational needs,which may include but is not limited to holidays, extended shifts, nights,weekends, standby or on-call as necessary.

ESSENTIAL RESPONSIBILITIES

include the following. Other duties may be assigned.

• Monitors, greets, interacts with and directresidents, family members, guests, and vendors in a professional, friendly,and courteous manner.


• Answers internal and external telephone calls,and guests entering the building.


• May provide administrative support for differentdepartments including certain tasks or projects.


• Maintains building security, monitors securitysystems including the emergency call system and respond accordingly.


• Manages the operation and maintenance of alloffice equipment and communication devices.Orders and maintains adequate inventory of office and communitysupplies.


• Manages mail and newspaper delivery.


• Assists the Lifestyle Enrichment departmentwith various activity programs as directed, including reminding residents of andencouraging resident involvement in activities.


• Participates in and attends all requiredin-service training sessions

SUPERVISORY RESPONSIBILITIES

This position does/does nothave any supervisory responsibilities.

QUALIFICATIONS

To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skills and/or abilities required. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions.

• Knowledge of computer applications (Microsoft Word, Excel,Powerpoint, Publisher) as well as office equipment operations.

• Ability to organize and manage multiple priorities, always keepingour residents and their satisfaction our top priority.

• Positive attitude, initiative, enthusiasm and energy.

• Strong customer orientation to older adults.

• Strong communication skills – verbal and written.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent; certification fromtechnical school or Associate Degree preferred.

• 3-5 years of administrative experience,preferably in a property management or real estate environment.

LANGUAGE SKILLS

Excellentwritten and verbal communication skills.Ability to develop, read, and comprehend leasing agreements, governmentregulations, correspondence and memos. Ability to write reports, businesscorrespondence, and procedure manuals. Ability to effectively presentinformation and respond to questions from groups of managers, residents and thegeneral public.

MATHEMATICAL SKILLS

Abilityto calculate figures and amounts (such as estimates, interest, and percentages),complete bank deposits, basic addition, subtraction, multiplication anddivision with or without use of calculator or computer.

REASONING ABILITY

Abilityto apply common-sense understanding to carry out instructions furnished inwritten or oral form. Ability to dealwith problems involving one or more concrete variables in standardized situations. Ability to maintain a courteous businesslikemanner when interacting with outside contacts and other employees. Ability to use good judgment. Ability to organize, solve problems, work aspart of a team, handle multiple tasks, and meet deadlines.

OTHER SKILLS AND ABILITIES

Abilityto operate various types of office equipment to include a computer, calculator,telephone, scanner, fax, and copier. Software – Must have an intermediate skilllevel in Microsoft Office such as MS Word and Excel. Must be able to work within detailedspreadsheets.