Concierge

Lockwood Management; Ann Arbor (MI); On-site; USD 20,000 - 29,000; Part time

Job summary

Lockwood Management in Ann Arbor, MI, is seeking a part-time Concierge to greet visitors, answer phones, and support administrative tasks in a senior living community. The role emphasizes hospitality, teamwork, and delivering excellent resident service.

Must have at least 1 year of receptionist/concierge experience and be able to lift up to 25 lbs; MS Office skills are a plus. The position involves tour assistance, mail handling, resident orientation, and maintaining a professional front desk

Qualifications

• High School Diploma or Equivalent required.
• Valid Driver's License or State ID.
• Must be able to lift up to 25 lbs without assistance.
• At least 1 year of receptionist/concierge experience in a senior living community.
• Experience with Microsoft Word, Outlook, Excel.

Responsibilities

• Greet visitors and screen inquiries at the front desk.
• Answer telephones using a professional and courteous voice.
• Maintain a neat and professional front entrance, lobby and reception area.
• Assist with clerical and administrative duties as directed by the Executive Director.
• Assist new residents with move-in welcoming and orientation.

Skills

Receptionist experience

Customer service

Communication

Physical ability 25lbs

Driver's license

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Outlook

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Office Help Part Time Ann Arbor, MI, US

Salary Range: $18.00 To $18.00 Hourly

Position Description

Primary Function:

The Concierge handles a variety of customer service and administrative duties, greets visitors, answers phones and is often the customers' first contact with the community. The Concierge follows all policies and procedures established by the Executive Director and Lockwood Management.

Typical Duties:

• Answer telephones using a professional and courteous voice following the designated script, determine the nature of the calls and direct callers to the appropriate individuals or department.
• Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
• Greet, monitor and screen all visitors, ensure all people with which you have contact are welcomed warmly to the community.
• Maintain a neat and professional appearance keeping the front entrance, lobby and reception areas clean and organized.
• Facilitate prospect community tours as required.
• Assist with all clerical and administrative duties as directed by the Executive Director.
• Assist new residents with move-in welcoming and orientation.
• Sort and distribute incoming mail and assist with posting/sending outgoing mail.
• Accept residents' special requests and communicates to appropriate department.
• Ensure that coffee and/or refreshments are fresh, readily available and offered to guests.
• Receive resident payments and consistently issue receipts per community policies and procedures.
• Post charges to resident ledgers as required
• Maintain the community's lost and found.
• Follow established safety standards, assist with evacuation of residents in case of an emergency.
• Sell resident and associate meal tickets, receiving payments per community policies and procedures.
• Assist with activities and special events when requested.
• Display a positive and professional image according to the Lockwood principles and core values. Use tact and friendliness when dealing with residents, families and guests.
• Ensure administrative supplies have been replenished in work areas and order supplies as necessary.
• Report equipment malfunctions or breakdowns to supervisor and request repairs as necessary.
• Encourage teamwork through open communication with co-workers and other departments.
• Maintain clear lines of communication.
• All other duties as assigned.

Skills and knowledge necessary for satisfactory performance include but are not limited to:

• High School Diploma or Equivalent required.
• Valid Driver's License or State ID.
• Must be able to lift up to 25lbs without assistance.
• At least 1 year of experience working as a receptionist or concierge in a senior living community.
• Experience with Microsoft Word, Outlook, Excel.
• Ability to effectively communicate with residents, employees and vendors.