Concessions Technology & Operations Intern

Compass Group USA; Santa Clara (CA); On-site; USD 28,413 - 40,467; Part time

Benefits offered by this job

Instapay (early wage access)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA is offering a Concessions Technology & Operations Intern at Levi’s Stadium. You will help with the user experience of mobile ordering, troubleshoot POS devices, and support guests during 49ers games.

This role involves educating fans, collecting feedback, and assisting staff to speed service. Ideal candidates are 18+ years old with strong smartphone knowledge (iOS/Android), good communication, and a customer-service mindset.

Qualifications

• Strong knowledge of smartphone functionality (Android/iOS).
• Ability to maintain composure and customer focus while troubleshooting.
• Excellent people skills and a knack for problem-solving.
• A service-oriented approach in all interactions with guests, partners, and teammates.
• Strong verbal and written communication skills.
• Work well as part of a large team in a fast-paced environment.
• Be available for 49ers home games at Levi’s Stadium for 8-10 hours Aug–Jan.
• Must be at least 18 years of age.

Responsibilities

• Take orders and payments using mobile POS devices.
• Troubleshoot point-of-sale technology and app issues.
• Assist in preparing the concourse and signage.
• Provide public assistance and troubleshooting for the Levi’s Stadium app (49ers App).
• Greet, assist, and communicate with guests in a friendly and professional manner.
• Provide feedback on stadium technology based on guest interactions.
• Other duties as assigned.

Skills

Smartphone functionality (Android/iOS)

Customer service

Problem solving

Teamwork

Verbal & written communication

Game-day availability

Tools

Google Sheets

Slack

Job description

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Concessions Technology & Operations Intern

Position Title: Concessions Technology & Operations Intern - Levi's Stadium

Pay Range: $25.00to$25.00

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

Job SummaryAs a Concessions Technology and Operations Intern, you will help with the user experience of mobile ordering at Levi’s® Stadium by collecting feedback, suggesting improvements, educating fans, and troubleshooting the 49ers App on our fans' mobile devices.You are the face of Levi's® Stadium's mobile ordering and concessions experience. You will be tasked with troubleshooting point-of-sale technology and fans' mobile devices, facilitating transactions to increase concessions speed of service, escorting staff, and preparing the concourse to accept 68,000 guests into the building.With your customer service savvy and empathetic personality, you will be a critical part of the guest experience revolution and contribute to the success of the mobile ordering experience – integrating cutting-edge technology into the next-generation sports venue.

* Become a subject matter expert on mobile app functionality (ticketing login, ordering food & beverage, managing wallet, etc.)

* Provide suggestions and improvements on the mobile app experience* Troubleshoot point-of-sale technology, including belly-up points-of-sale, mobile points-of-sale and frictionless points-of-sale

* Take orders and payments in line queues with mobile point-of-sale devices

* Assist in preparing the concourse by preparing signage and queuing lines throughout the stadium

* Provide public assistance and troubleshooting for the venue’s mobile app (49ers App) on iOS and Android operating systems

* Deliver upon the Levi’s® Stadium’s Core Values, Common Purpose, and Service Promise

* Greet, assist, and communicate with guests in a friendly and professional manner and assist with mobile ordering and ticketing

* Provide feedback on stadium technology based on personal experiences and guest interactions* Other duties as assigned

Required Skills

* Strong knowledge of smartphone functionality (both Android and iOS)

* Ability to maintain composure and customer focus while troubleshooting and solving technical issues

* Excellent people skills and a knack for problem-solving* A service-oriented approach in all interactions with guests, corporate partners, and fellow team members

* Strong verbal and written communication skills

* Work well as part of a large team in a fast-paced environment

* Be available for 49ers home games at Levi’s Stadium for 8-10 hours from August to January

* Additional dates may be required as needed

* Must be available for in-person training sessions in July/August (dates to be determined

* Must be at least 18 years of age

Experience

* Previous experience in a customer-facing role is a plus

* Previous experience with troubleshooting technology is a plus

* Experience with Google Sheets and Slack is a plus

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program