Concessions Stand Supervisor - Full Time (Day Shift)

Oaklawn Jockey Club; Hot Springs (AR); On-site; USD 28,000 - 42,000; Full time

Job summary

Oaklawn Racing Casino Resort seeks a Concession Stand Supervisor to oversee all concession operations at our Hot Springs venue. You will train cashiers and volunteers, manage opening/closing procedures, and ensure accurate end-of-shift cash handling.

You’ll schedule volunteers, monitor expenses, and produce reports on operations and income. Maintain clean, engaging displays and provide outstanding guest service.

Qualifications

• Must be at least 21 years of age.
• One or more years of beverage service in a high-volume, fast-paced environment.
• Casino experience preferred.
• Must be able to obtain Arkansas Racing License and be ServSafe certified.

Responsibilities

• Oversee all operations of the concession stands.
• Train cashiers and volunteers to operate POS system.

Skills

Beverage service

Guest service

Multitasking

Conflict resolution

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.The supervisor performs various functions related to the operation of the concession stands. The supervisor facilitates efficient customer service in the areas of concession sales.ESSENTIAL DUTIES AND RESPONSIBILITIES:Oversee all operations of the concession stands.Create volunteer schedule.Oversee day-to-day operations of the concession standsOpening procedures for stand operationTraining cashiers and volunteers to operate POS system as well as prepare foodClose stand at end of shiftPerform end of shift cash handling procedures.Ensure all concession areas have proper displays and merchandise.Oversee scheduling and administrator for volunteer sign-up.Responsible for training team members, creating efficient and enjoyable work environment. Back-up during busy times for concessions.Prepare reports regarding operations, expenses and income and maintenance requests.Maintain clean work area.Bring concerns and maintenance items to Director of Racing F&B.Track labor and income.Maintain an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guestsPunctual attendance requiredAbility to work required overtime.Other duties as assignedQUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.One or more years’ beverage service in a high-volume, fast-paced environment required; nightclub experience preferred.Casino experience preferred.One or more years’ guest service experience required.Must be able to handle several projects and tasks at the same time.Must be able to perform the physical job duties of all Food & Beverage team members.Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.SUPERVISORY RESPONSIBILITIESThis job may or may not have supervisory responsibilities.Manages work procedures and expedites workflow.Provides coaching and counseling to team members.LANGUAGE SKILLSAbility to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.CERTIFICATES, LICENSES, REGISTRATIONSMust be able to obtain and maintain an Arkansas Racing License.Must successfully complete R.S.A.ServSafe certified.OAKLAWN RACING CASINO RESORT IS AN EQUAL OPPORTUNITY EMPLOYERIt is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.