Concessions Manager | Full-Time | Rio Rancho Events Center

Oak View Group; Rio Rancho (NM); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health, Dental & Vision

401(k) & matching

Paid time off

Job summary

Oak View Group seeks a Concessions Manager for the Rio Rancho Events Center to lead high-volume concession operations, supervise staff, ensure food safety, manage inventory, and oversee cash handling and POS systems. You will train, mentor, and discipline team members, coordinate with Premium Services, and ensure compliant service during events in a fast-paced, guest-focused environment.

The role requires 3–5+ years in concessions or related F&B management, an Associate degree or higher, strong

Qualifications

• Associate degree or higher in Culinary Management, Business Management, or related field.
• 3–5+ years’ experience in Concessions Management, Food & Beverage Management, or related field.
• Strong working knowledge of computer applications including Microsoft Office, POS systems, and timekeeping systems.

Responsibilities

• Manage a staff of concessions employees (full-time and part-time) and mentor them to meet standards.
• Oversee setup of concession locations, inventory, sanitation, and cash handling procedures.
• Coordinate with Director of Food & Beverage and Premium Services to ensure smooth event operations.

Skills

Staff management

Leadership

Training employees

Communication

Inventory management

Event operations

Education

Associate’s Degree (A.A.) in Culinary Management or related field

Tools

Microsoft Office

POS systems

Timekeeping systems

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Concessions Manager is responsible for the effective management of venue concessions operations, including inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service policies, cleaning, safety, guest service, employee/volunteer training and supervision, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks assigned by the DFB. The Concessions Manager must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth operation of the Arena & Concessions Dept. The Concessions Manager will actively supervise, coach, counsel, direct, train, and mentor employees in meeting company quality standards and may initiate or recommend employment actions such as hiring, termination, suspension, discipline, promotion, and transfer. The CM will provide oversight and resolution responsibility for employee performance issues. Actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, including evenings and weekends. Flexible availability, professional presentation, outstanding interpersonal skills, self-direction, and strong technical (computer and POS) aptitude are required.

This role pays an annual salary of $50,000-$55,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until December 18, 2026.

About The Venue

The Rio Rancho Events Center (RREC), located in Rio Rancho, New Mexico, is a 7,000-seat multi-purpose facility that opened its doors in October 2006. The RREC leads the field among venues in New Mexico and is home to the New Mexico Runners Major Arena Soccer League team. With 165,000 square feet of extended floor space, the Rio Rancho Events Center is ideal to host concerts, sporting events, family shows, conferences, banquets, and cultural programs. The arena features a single concourse and has 27 suites and 4 party suites, as well as a large club lounge for dinners and parties. The technical expertise and dedication of the RREC staff ensure that audiences will be dazzled and entertained with shows they will never forget. The Rio Rancho Events Center is owned by the City of Rio Rancho and managed by Oak View Group (OVG), the global leader in live experience venue development, management, premium hospitality services, and 360-degree solutions.

Responsibilities

• Responsible for managing, developing, and mentoring a staff of part-time and full-time concessions employees, including initiating employee discipline as required.
• Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Ensure proper setup of all concession locations prior to doors. Set-up duties may include the following: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance, and assuring that the Stand Lead or NFP Stand Leader has followed proper procedures for distribution and handling of cash.
• Provide a high level of oversight and operational expertise, resulting in the smooth, efficient, and profitable execution of events.
• Oversee a large volume of inventory, order product, and manage high-volume sales.
• Manage and run all venue concessions operations before, during, and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the Director of Food & Beverage.
• Training new & current employees with regard to property procedure & best practices.
• Willing to cover/back up any open position to assure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Assist with Premium Services operations and event needs, as directed.
• Provide direction and oversight to Concessions Supervisors, Stand Managers, Concession Cooks, and Cashiers.
• Ensure that all state/federal and IEC policies, procedures, and practices are adhered to, including compliance with alcohol distribution/service and food handling/sanitation guidelines and general safety policies and procedures. Report any alcohol service or other compliance issues to Director of Food & Beverage immediately.
• Completes post-event evaluations, data compilation, tracking of monetary and product shortages, and generation of reports.
• Serves as a resource for POS applications and training.
• Ensure work environment is safe and free from harassment or discrimination.
• Immediately address all safety concerns, potential hazards, accidents, or incidents. Relays safety/health issues to management immediately.
• Ensure event staff and volunteers are aware of workplace expectations.
• Provide ongoing assistance, training, and mentoring to event staff and volunteers.
• Promote a positive, enthusiastic, and cooperative workplace environment by working side‑by‑side with staff and volunteers.
• Reinforce procedures and practices through repetition; lead by example and provide ongoing constructive feedback.
• Maintain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.

Qualifications

• Associate’s Degree (A.A.) or greater in Culinary Management, Business Management, or a related field.
• 3-5+ years’ experience in Concessions Management, Food & Beverage Management, or related experience.
• Degree requirement may be substituted for seasoned experience in concessions supervision, food & beverage management, or a related position.
• Strong working knowledge of computer applications: Microsoft Office, POS systems, and timekeeping systems.
• Experience training new employees and volunteers.
• Advanced knowledge of inventory procedures and controls.
• Experience ordering products for a high-volume venue or facility.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner that fosters a positive, enthusiastic, and cooperative work environment.
• Ability to make sound business/operations decisions (i.e., regarding employee placement, staffing adjustments, and/or responding to technical, product, or equipment challenges during an event) quickly and under pressure.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to IEC concession operations.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
• Nationally recognized food service sanitation training course certification preferred.
• Nationally recognized alcohol service training course certification preferred.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.