Concessions Cashier

San Mateo County Event Center; San Mateo (CA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

The San Mateo County Event Center is seeking a part-time Event Cashier to manage POS transactions across multiple locations during events. The role focuses on accurate credit card processing, customer service, and maintaining a clean concession area.

Candidates should be able to work irregular hours including evenings, weekends and holidays, and obtain a Food Handlers certification within 30 days of employment. Prior hospitality experience is a plus.

Qualifications

• Must have experience handling credit card transactions.
• Strong customer service and communication skills.
• Ability to work efficiently and under pressure.
• Ability to communicate effectively, both orally and in writing.
• Develop positive working relationships with customers and team members.
• Reliable, punctual and flexible to cover evenings, weekends and holidays.

Responsibilities

• Greet guests and provide information about food and beverage offerings.
• Take patron orders and input into POS system.
• Process credit/debit transactions accurately.
• Ensure timely delivery of orders from kitchen to customer.
• Maintain cleanliness and organization of concession areas.
• Restock supplies and adhere to safety and sanitation standards.
• Collaborate with team to ensure smooth operations during events.

Skills

Credit card handling

Customer service

Communication

Work under pressure

Teamwork

Education

High school diploma or equivalent

Job description

Job Summary

The San Mateo County Event Center is a public assembly facility that hosts a wide variety of events and produces the San Mateo County Fair, and operates the Jockey Club, a satellite wagering facility for horse racing as well as a full-service food service operation. The cashier is responsible for operating the POS/Cash register in multiple locations to ensure an accurate and smooth flow of customer traffic. This is an as-needed position for specific events, and the position will not have a regular or set schedule.

Essential Functions/Responsibilities

Essential and other important responsibilities and duties may include, but are not limited to the following:

• Greets guests in a courteous and friendly manner.
• Provide information about the food and beverage offerings and take patron orders.
• Ensure that patron needs are met promptly and resolve any issues or concerns with a positive and solution-oriented attitude.
• Demonstrates knowledge of products/menus and can answer specific questions, including describing the products/menus.
• Promote and up-sell products/menus to increase sales revenue.
• Inputs orders into a register at the point of sale and creates a receipt for a credit card transaction.
• Accurately process credit and debit card transactions.
• Verifies the validity of charges and receives card payments from guests.
• Coordinates food orders, ensuring hot food is quickly and accurately delivered from the cook to the customer.
• Maintain cleanliness and organization of the concession area, including countertops, food displays, and utensils.
• Restock food and beverage supplies as needed, ensuring proper storage and handling procedures are followed.
• Maintain a clean, hygienic, and organized work environment, including cleaning tables, counters, and floors as needed.
• Follow health and safety regulations to ensure a safe environment for customers and staff.
• Collaborate with other team members and management to ensure smooth operations and provide support during busy times.
• Perform additional duties as assigned.

Qualifications

• Must have experience handling credit card transactions
• Strong customer service and communication skills.
• Ability to work efficiently and under pressure.
• Ability to communicate effectively, both orally and in writing.
• Ability to build and maintain positive working relationships with management, co-workers, clients and customers using principles of good customer service.
  Possess a positive attitude, work well independently and as part of a team.
• Requires being responsible, reliable and dependable to fulfill job obligations.
• Work long and irregular hours including evenings, weekends and holidays.

Minimum Requirements

• Any combination of education, experience and training that would provide the required knowledge and abilities to perform the responsibilities of this position. One year of cashier experience. High school diploma or equivalent.
• Ability to obtain a valid Food Handlers certification within 30 days of employment.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee is frequently required to make repetitive hand movements to perform daily duties. The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. May be exposed to grease, smoke, fumes, solvents, chemicals, heat, and sharp objects. Must be able to speak, hear, and see. Vision requirements are close vision, distance vision, peripheral vision, and the ability to adjust focus. Work may be conducted outdoors, and employees may be exposed to various weather-related conditions.