Concession Supervisor: Fast-Paced Stadium Ops + Instapay

Compass Group USA; Kissimmee (FL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Instapay

EVEN app (high interest savings)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

ESPN Wide World of Sports is seeking a Concession Supervisor to oversee daily operations of multiple concession stands during events. You will lead a team, train supervisors, collaborate with culinary staff on coverage, recipes, presentation and production, and ensure high-quality guest service.

This fast-paced role requires a strong leader with attention to detail, flexible hours including nights and weekends, and strict adherence to food safety and POS procedures.

Qualifications

• Previous supervisory or leadership experience in food & beverage or concession operations preferred.
• Strong customer service, communication, and problem-solving skills.
• Knowledge of food safety and sanitation regulations.
• Ability to lead a team in a high-volume, fast-paced environment.
• Comfortable with operating POS systems.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Supervise the operations of multiple concession stands, ensuring a safe and efficient environment.
• Train concessions supervisors.
• Collaborate with culinary supervisors on coverage, recipes, presentation and production.
• Assist with supporting the property on days leading up to events/games.
• Help load stands with product.
• Provide high-quality guest service and respond professionally to guest concerns or complaints.
• Support team members during peak times or staff shortages by assisting in service roles as needed.
• Maintain a deep understanding of menu items, presentation standards, and pricing.
• Monitor product control, inventory handling, and usage of concession equipment.
• Adhere to and enforce all pos policies and food safety/sanitation guidelines.
• Assign duties, schedule team breaks, and oversee workflow to maximize efficiency.
• Ensure compliance with all health, safety, and alcohol service regulations.
• Maintain cleanliness and organization of all concession and food prep areas.
• Conduct pre- and post-event checklists, including safety and sanitation walkthroughs.
• Track inventory before, during, and after each event; complete required post-event paperwork.
• Manage post-event cleanup, equipment breakdown, and secure all inventory and assets.
• Fosters positive and collaborative working environment for staff; assists management with addressing employee concerns and performance issues.
• Ensure compliance with all Levy policies, procedures, and Levy Core Signatures.
• Performs other duties as assigned.

Skills

Supervisory leadership

Customer service

Problem-solving

POS systems

Flexibility

Food safety knowledge

Tools

POS systems

Job description

ESPN Wide World of Sports is seeking a Concession Supervisor to oversee daily operations of multiple concession stands during events. You will lead a team, train supervisors, collaborate with culinary staff on coverage, recipes, presentation and production, and ensure high-quality guest service.

This fast-paced role requires a strong leader with attention to detail, flexible hours including nights and weekends, and strict adherence to food safety and POS procedures.