Concession Supervisor

ASM Global; Jacksonville (TX); On-site; USD 17,000 - 30,000; Part time

Job summary

Legends Global is seeking a Concession Supervisor in our Food & Beverage team to lead concessions staff, manage event operations, and ensure accurate sales processing. The role focuses on customer service, health compliance, and smooth workflow during events.

The position requires experience in food & beverage operations, supervision skills, and familiarity with Quest POS. This is a part-time hourly role demanding flexible event-based hours and strong team coordination.

Qualifications

• Attention to detail and accuracy in handling transactions.
• Strong oral and written communication skills.
• Ability to perform basic arithmetic and cash handling with accuracy.
• Strong customer service and interpersonal abilities.
• Adapt to changing work environment and events.
• Organizational skills and teamwork with supervisors.
• Familiarity with cash registers and health code compliance.
• Completion of Alcohol TEAM Compliance Training.

Responsibilities

• Train, schedule, and supervise concessions staff.
• Assist in settling event paperwork and stock control.
• Maintain stock levels using sales history data.
• Support day-to-day operations with supervisors.
• Ensure compliance with health and liquor regulations.
• Coordinate product distribution to stands and bars.
• Verify POS systems are operational before events.
• Review product quality before serving.

Skills

Customer service

Cash handling

Communication

Supervision

Microsoft Excel

Education

Four-year college degree preferred

Serve Safe certification (Managers Certification)

Tools

Quest POS

Job description

POSITION: Concession Supervisor

DEPARTMENT: Food & Beverage

FLSA STATUS: Part-time/Hourly/Non-exempt

Legends Global brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.

We are also the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

ESSENTIAL DUITES AND RESPONSIBILITIES

• Train, schedule, and supervise concessions food and beverage staff
• Assist in settling concessions event paperwork per event
• Maintains correct stock levels utilizing prior sales history
• Assist supervisor with day-to-day operations
• Monitor compliance with health and fire regulations regarding food preparation and serving
• Works with other supervisors on distribution of all products to stands and bars
• Ensure all POS systems are in proper working condition prior to the event
• Understanding of Quest POS system BOH/FOH operations
• Ability to operate and finalize events in Quest POS system
• Accurately reviews quality product before serving to customer
• Ensure health codes and liquor laws are followed
• Establish and maintain positive client relationships
• Other duties may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must have attention to detail
• Must have good oral and written communication skills
• Must have ability to add, subtract, multiple and divide
• Must have strong customer service skills
• Must be able to adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events.
• Must have strong interpersonal skills
• Must have good organizational skills
• Must have basic working knowledge of cash register and cash handling procedures
• Must be compliant with health codes
• Must complete Alcohol TEAM Compliance Training

EDUCATION AND EXPERIENCE

• Four-year college degree preferred
• Two years of customer service experience
• Understanding of survey-based measures (Guest Experience)
• At least two years of experience in Quest POS software
• Must have two years of management experience in food and beverage
• Must have Serve Safe certification (Managers Certification)
• Must be Excel and Microsoft proficient

WORKING CONDITIONS

• Daily lifting and carrying up to 50 lbs. Up to 5 minutes at a time.
• Constant reaching, standing, walking and stooping

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.