Concession Operations Manager

Strother Enterprises Inc.; Philadelphia (Philadelphia County); On-site; USD 45,000 - 55,000; Full time

Job summary

Strother Enterprises Inc. is seeking a Concession Manager to oversee PYB concession operations during events in the United States. The role requires managing staff, inventory, food safety, and customer service, with a focus on controlling labor and food costs while ensuring high-quality service.

The position involves approx. 45 hours per week, including evenings and weekends, and reports to the Concession Manager. Candidates should have prior food-service or hospitality leadership experience.

Qualifications

• Supervisory experience in food-service or concessions environments.
• Experience creating and managing staff schedules based on events and demand.
• Strong understanding of food, labor costs, inventory, and profitability.

Responsibilities

• Manage the day-to-day operation of all PYB concession activities.
• Develop and maintain employee schedules based on attendance, events, sales forecasts, and labor targets.
• Maintain appropriate management coverage during operating hours and high-volume events.
• Supervise and develop Concessions Supervisors and Stand Workers.
• Ensure employees follow opening, operating, closing, cleaning, and cash-handling procedures.
• Monitor food preparation, presentation, portioning, holding temperatures, and product quality.
• Maintain compliance with food-safety, sanitation, and facility policies.
• Manage inventory levels and place or coordinate food, beverage, paper-product, and supply orders.
• Conduct inventory counts and investigate unusual product variances or waste.
• Monitor food cost, labor cost, sales, and profitability.
• Maintain labor spending within established PYB targets.
• Review daily and weekly sales and payroll performance.
• Adjust staffing when attendance or sales are significantly above or below forecast.
• Oversee cash drawers, POS procedures, deposits, refunds, and cash accountability.
• Coordinate concession requirements for tournaments, practices, camps, special events, and other PYB activities.
• Handle customer concerns and operational issues.
• Train employees on customer service, food safety, POS operation, cleaning, and concession procedures.
• Maintain a clean, organized, stocked, and professional concession operation.

Skills

Supervisory experience

Staff scheduling

Organizational skills

Communication skills

Food cost understanding

Education

Food-safety certification (preferred/required)

Tools

POS system operation

Job description

Strother Enterprises Inc. is seeking a Concession Manager to oversee PYB concession operations during events in the United States. The role requires managing staff, inventory, food safety, and customer service, with a focus on controlling labor and food costs while ensuring high-quality service.

The position involves approx. 45 hours per week, including evenings and weekends, and reports to the Concession Manager. Candidates should have prior food-service or hospitality leadership experience.