Concession Manager, Macy's | Garden State Plaza, New Jersey

Jersey Hired; Paramus (NJ); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Reiss is expanding its concession within Macy's Garden State Plaza in Paramus, New Jersey, and seeks a dedicated Concession Manager to drive sales and service excellence in a premium retail environment.

You will plan long-term concession goals, manage operations, lead the team to deliver a personalised experience, control stock, execute promotions, and recruit and develop staff to maintain high standards.

Qualifications

• Previous retail management experience in a similar size operation.
• Passion for premium or luxury product helps, but all retail backgrounds welcomed.
• Proven track record of increasing overall business performance.

Responsabilités

• Plan long-term concession goals.
• Manage concession operations and performance.
• Lead the concession team to deliver exceptional customer experience.
• Manage stock levels and stock control to minimise loss.
• Ensure promotions and merchandising instructions are executed to standard.
• Recruit and retain talent, and conduct performance reviews.

Connaissances

Retail management

Customer service

Stock control

Team leadership

Merchandising

Recruitment

Performance reviews

Description du poste

Why choose Reiss?

Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.

We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.

We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.

What’s this role about?

As part of our Retail team, you’ll be joining our concession in Macy's, Garden State Plaza, on a full-time permanent basis as our Concession Manager, who is responsible for ensuring the concession achieves targets, delivers results with commercial and operational excellence.

What you’ll be doing

• Planning the long-term concession goals
• Managing the overall concession operations and performance
• Leading the concession team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
• Managing stock levels and making key decisions about stock control to minimise loss
• Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
• Taking responsibility for recruitment and retaining talent
• Conducting regular performance reviews and probation reviews

What you’ll ideally bring to the role

• You’ll have previous retail management experience in a similar size operation
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance