Computing Specialist II/IT Support Specialist

Boulder County, CO; Colorado; On-site; USD 35,000 - 51,000; Part time

Job summary

Boulder County District Attorney's Office is hiring a Computing Specialist II at 0.5 FTE for 20 hours per week in the Boulder office. The role involves designing, installing, and managing countywide PCs, software, and network environments, with emphasis on end-user support and secure computing.

The position is exempt under FLSA, requires Colorado residency by start, and offers a salary range of $35,214–$50,695 with a hiring range up to $40,000. Some evenings/weekend duties may apply.

Qualifications

• Requires knowledge of Microsoft operating systems, utilities and tools.
• Experience with Office 365, SharePoint and Microsoft Teams.
• Ability to troubleshoot a variety of technical problems and communicate with non-technical users.

Responsibilities

• Analyze computer needs across the District Attorney's Office and recommend hardware/software.
• Install and configure desktop hardware/software and network equipment.
• Provide user support and research related technology as needed.
• Ensure system patching and security updates.
• Provide basic training to employees on software/hardware.
• Configure, maintain, and inventory hardware resources.
• Maintain documentation for all tasks.
• Coordinate with IT department for upgrades and new software/hardware.
• Maintain service request records and deliver good customer service.

Skills

Microsoft OS

Office 365

SharePoint

MS Teams

Hardware management

Education

4+ years combined education/experience

Job description

Computing Specialist II

The Boulder County District Attorney is seeking to hire a 0.5 FTE Computing Specialist II. Computing Specialist II is the journey level classification in the Computing Specialist series. The Computing Specialist II performs a variety of complex technical duties in the design, installation, and management of countywide personal computers (PCs), software applications, operating systems, telephone support, and network environment. The primary duty of this position includes supporting end users and the exercise of discretion and independent judgment with respect to matters of significance. The position requires 2 ½ days in office per week; there will be no remote work component of this position.

The 20th Judicial District Attorney is an elected state official, whose office prosecutes adult and juvenile criminal charges.

This is a part-time, benefited position with the 20th Judicial District Attorney's Office -Boulder County. Work hours will be 20 hours a week Monday through Friday, as well as periodic weekend or evening duties. This position will work out of the Boulder office.

Under FLSA guidelines, this position is exempt.

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Salary Range: $35,214-$50,695

Hiring Range: $35,214-$40,000

Examples of Duties

1. Analyzes computer needs across the District Attorney's Office and makes recommendations regarding appropriate hardware and software.
2. Installs desktop hardware and software, including operating system, applications, peripherals and networking equipment and updates and enhances existing systems to better accommodate work requirements.
3. Provides technical information and support to users requesting assistance and researches related technology, when needed.
4. Ensures system patching; including security updates and patching to maintain a secure computing environment.
5. Provides routine training to individual employees regarding the use of specific software or hardware.
6. Configures, maintains, and inventories hardware resources.
7. Reviews new software to determine its compatibility with existing software and systems.
8. Diagnoses and resolves software and hardware problems.
9. Organizes and prepares technical documentation for complex software products, hardware, components and tools.
10. Interfaces with the Boulder County Information Technology Department in software and hardware upgrades and implementation of new software and hardware products.
11. Manages calls and service requests per departmental goals with exceptional customer service.
12. Maintains documentation related to all tasks.
13. Performs related work, as required
14. May be reassigned in case of emergency situation.

EDUCATION & EXPERIENCE

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of 4 years of combined education and experience.

BACKGROUND CHECK & FINGERPRINTING

• A job offer is contingent on passing a criminal background investigation with fingerprinting.

DRIVER'S LICENSE

Applicants must have a valid driver's license (a Colorado driver's license is required within 90 days of employment).

KNOWLEDGE, SKILLS, & ABILITIES

• Thorough knowledgeable of Microsoft operating systems, utilities and system tools/resources.
• Thorough knowledge of Office 365, SharePoint, Microsoft Teams, and hardware management.
• Thorough knowledge of supported hardware and software systems. Ability to troubleshoot and solve a variety of technical problems.
• Ability to communicate procedures of a technical nature to non-technical personnel both orally and in written form.
• Ability to perform a variety of project tasks requiring good communications skills and ability to multi-task.
• Ability to work with and have strong communication with management, other employees, other departments, agencies, vendors, and the public to meet the Office's information technology needs.