Computer User Support Technician

Leidos; Piketon (OH); On-site; USD 46,000 - 82,000; Full time

Job summary

Leidos in Portsmouth, OH is seeking a Computer User Support Technician to provide end-user IT support for infrastructure and remediation contractors. You will deliver Tier I/II Help Desk support, desktop and workstation administration, ITSM, device deployment, and end-user computing services.

The role requires strong customer service, problem-solving skills, and the ability to prioritize in a fast-paced environment.

Qualifications

• High school diploma or equivalent with relevant IT experience.
• Ability to obtain U.S. DOE L-level security clearance eligibility.
• Experience with Windows PC hardware and end-user software.
• Proven troubleshooting and customer-service skills.

Responsibilities

• Provide break-fix support for hardware, software, and system initiatives.
• Deliver support for desktop utilities, business applications, and end-user computing environments.
• Serve as a Help Desk point of contact for site IT services.
• Perform day-to-day IT maintenance and desktop support.
• Document incidents and service requests in Track-It!.

Skills

Desktop support

Tier I/II support

Windows 11

ITSM

Help Desk

Device provisioning

Customer service

Documentation

Problem solving

Communication skills

Job description

The Digital Modernization Sector at Leidos is seeking a Computer User Support Technician to provide end-user IT support for infrastructure and remediation contractors at the Portsmouth site.

In this role, you will be part of a dedicated, customer-focused IT team responsible for ensuring end-user technology needs are supported efficiently and effectively. You will provide Tier I and Tier II technical support, desktop and workstation support, IT Service Management (ITSM), Help Desk services, device deployment, managed print support, and related end-user IT services.

Primary Responsibilities

• Provide break-fix support for new and existing hardware, software, and system initiatives.
• Deliver direct support for standard desktop utilities, business applications, and end-user computing environments.
• Serve as a Help Desk point of contact for site IT services.
• Perform day-to-day IT maintenance and operational support, including desktop support.
• Identify, research, troubleshoot, and resolve technical issues for end users, IT staff, and operational specialists.
• Escalate complex technical issues to senior technicians and higher-tier support teams as appropriate.
• Install, upgrade, maintain, and modify desktop software, including operating systems, office productivity suites, business applications, and functional applications.
• Support Windows workstation provisioning, deployment, maintenance, and troubleshooting.
• Coordinate issue resolution between IT system administrators, service administrators, and functional users.
• Deploy and retrieve end-user devices and provide brief orientation or instruction on device use.
• Assess user needs through remote-support utilities and recommend appropriate hardware or software solutions.
• Document incidents, service requests, troubleshooting activity, and progress in the Track-It! ticketing system.
• Support maintenance of hardware and software inventories.
• Maintain technical documentation and related support information.
• Apply standard technical concepts, practices, and procedures to accomplish assigned work.
• Use experience and judgment to prioritize tasks and accomplish goals in a high-pressure environment.
• Demonstrate a strong commitment to customer service, safety, and quality.
• Perform additional duties as assigned.
• Must be able to lift and move equipment weighing up to 10 pounds.

Basic Qualifications

• High school diploma with 4-6 years of relevant experience, or an equivalent combination of education and experience.
• Must be able to obtain and maintain a U.S. Department of Energy (DOE) L-level security clearance.
• Experience supporting PC and desktop hardware in a Windows environment.
• Experience provisioning, deploying, troubleshooting, and resolving hardware, software, and related end-user technical issues.
• Working knowledge of Windows 11 imaging and platforms.
• Demonstrated analytical and problem-solving skills with the ability to minimize end-user downtime.
• Strong customer-service orientation.
• Ability to effectively prioritize and execute tasks in a fast-paced or high-pressure environment.
• Strong written, verbal, and interpersonal communication skills.

Preferred Qualifications

• Previous experience supporting a DOE site.
• Previous experience working in an environment requiring a DOE L-level security clearance.
• Industry-recognized technical certification such as CompTIA A+.
• Working knowledge of current IT protocols, operating systems, and technical standards.
• Ability to research PC hardware, software issues, and related products as needed.

Preferred Skills

• Desktop and workstation support
• Tier I and Tier II Help Desk support
• Windows 11
• Hardware and software troubleshooting
• Device provisioning and deployment
• IT Service Management (ITSM)
• Ticketing systems
• End-user support
• PC hardware
• Customer service

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Pay Range

$45,500.00 - $82,250.00