Computer User Support Specialist 1, Digital Technology Solutions, CECH IT

University of Cincinnati; Cincinnati (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

An established industry player is seeking a Computer User Support Specialist to provide user application support and develop software solutions. This role involves troubleshooting software applications, managing databases, and providing PC support to ensure seamless operations. The ideal candidate will have a strong background in IT, with a focus on user support and application development. This opportunity offers a competitive salary and a range of benefits, including comprehensive insurance plans and generous paid time off. Join a dynamic team dedicated to enhancing user experience and technology integration in a vibrant academic environment.

Benefits

Comprehensive insurance plans

Flexible spending accounts

Employee wellness program

Paid time off

Tuition remission

Discounts for activities and services

Qualifications

• Bachelor's degree in IT or related field or 4 years of relevant experience.
• Experience in user support and software troubleshooting is essential.

Responsibilities

• Provide user application support and develop software solutions.
• Install, configure, and troubleshoot software applications for users.
• Manage databases and ensure system integrity for hardware and software.

Skills

User Support

Software Troubleshooting

Database Management

Application Development

PC/Workstation Support

Education

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Information Technology

Bachelor’s Degree in Computer Engineering

Tools

PC-based Software

Mainframe Applications

Database Software

Job description

Computer User Support Specialist 1, Digital Technology Solutions, CECH IT

Current UC employees must apply internally via SuccessFactors

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to 53,235 students, more than 11,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, three straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger.

Job Overview

Responsible for providing user application support by developing software solutions using PC-based and/or mainframe applications and database management systems or by modifying existing software programs and site administration of technology-based facilities.

Essential Functions

• Provide user support for off-the-shelf software applications programs, including installing, configuring, modifying and troubleshooting applications, and training users.
• Evaluate and recommend off-the-shelf software to meet user needs.
• May write applications or automated routines or create other ad hoc applications solutions for users.
• Modify existing or third-party software programs to meet user needs.
• Create, manage, or manipulate databases, using PC-based database software or mainframe database management systems/packages. Modify database report output according to user needs.
• Provide PC/workstation support for hardware and systems software interfaces. Install and configure standard operating systems and integrate them with related systems. Ensure system integrity between hardware and operating systems. Troubleshoot errors in system operations and related networks. Perform software and hardware modifications. Maintain and support hardware and software for stand-alone systems.
• May administer and maintain a LAN, file server, network operating system and/or mainframe as a part of position duties; perform local area network (LAN) and system backups.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or related field. Four (4) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Compensation and Benefits

• Competitive salary range of $45,000 - $55,000 dependent on the candidate's experience.
• Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
• Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
• Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
• Tuition remission is available for employees and their eligible dependents.
• Enjoy discounts for on and off-campus activities and services.

For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at [e-mail].

The University of Cincinnati is an Equal Opportunity Employer.