Computer User Support Specialist 1, Digital Technology Solutions, CECH IT

University of Cincinnati; Cincinnati (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to provide user application support through software solutions. This role involves troubleshooting and modifying software applications, managing databases, and ensuring seamless operation of hardware and systems. With a commitment to innovation and excellence, this position offers a chance to contribute to a dynamic environment that values education and professional growth. The successful candidate will enjoy a competitive salary, comprehensive benefits, and a supportive workplace culture that prioritizes employee wellness and development. If you are passionate about technology and user support, this opportunity is perfect for you.

Benefits

Comprehensive insurance plans

Flexible spending accounts

Employee wellness program

Paid time off

Tuition remission

Discounts for campus activities

Qualifications

• Bachelor’s Degree required; 4 years of relevant experience can substitute education.
• Experience in user support and database management is essential.

Responsibilities

• Provide user support for software applications and train users.
• Manage and manipulate databases, ensuring system integrity.
• Troubleshoot hardware and software errors and maintain systems.

Skills

User support for software applications

Database management

Troubleshooting hardware and software

PC/workstation support

LAN administration

Education

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Information Technology

Bachelor’s Degree in Computer Engineering

Tools

PC-based applications

Mainframe applications

Database software

Job description

Current UC employees must apply internally via SuccessFactors

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to 53,235 students, more than 11,000 faculty and staff, and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, three straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center, and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget stands at $1.85 billion, and its endowment totals nearly $1.8 billion.

Job Overview

Responsible for providing user application support by developing software solutions using PC-based and/or mainframe applications and database management systems or by modifying existing software programs and site administration of technology-based facilities.

Essential Functions

• Provide user support for off-the-shelf software applications programs, including installing, configuring, modifying and troubleshooting applications, and training users. Provide hardware and software training as needed.
• Evaluate and recommend off-the-shelf software to meet user needs.
• May write applications or automated routines or create other ad hoc applications solutions for users.
• Modify existing or third-party software programs to meet user needs.
• Create, manage, or manipulate databases, using PC-based database software or mainframe database management systems/packages. Modify database report output according to user needs.
• Provide PC/workstation support for hardware and systems software interfaces. Install and configure standard operating systems and integrate them with related systems. Ensure system integrity between hardware and operating systems. Troubleshoot errors in system operations and related networks. Perform software and hardware modifications. Maintain and support hardware and software for stand-alone systems.
• May administer and maintain a LAN, file server, network operating system and/or mainframe as a part of position duties; perform local area network (LAN) and system backups.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or related field.

Four (4) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

Relevant work experience considered.

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

• Competitive salary range of $45,000 - $55,000 dependent on the candidate's experience.
• Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
• Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
• Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
• Tuition remission is available for employees and their eligible dependents.
• Enjoy discounts for on and off-campus activities and services.

For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at [e-mail].

The University of Cincinnati is an Equal Opportunity Employer.

REQ:98610