Computer User Support

Amentum; Titusville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Amentum seeks a Service Desk Technician to support NASA's Kennedy Space Center in Florida (near Titusville). You will join a team delivering fast, customer-focused IT assistance for computer systems, hardware and software to a diverse user base.

You will troubleshoot Windows 10/11, Active Directory and Microsoft 365, document issues, track progress in the ticketing system, and escalate when needed. A valid US driver’s license and strong communication skills are essential for success.

Qualifications

• Bachelor’s degree or at least three years of IT experience.
• Must have a valid U.S. driver's license.
• Experience supporting Windows 10/11, Active Directory, Microsoft 365, hardware, and help desk systems.
• Strong communication and problem-solving skills.

Responsibilities

• Provide technical support by phone, Teams, email, and in person.
• Diagnose issues and guide customers through troubleshooting.
• Update and document tickets and follow up on unresolved issues.
• Occasion to drive cargo van to deliver IT equipment.

Skills

Technical support

Customer service

Communication

Education

Bachelor’s degree or 3 years IT experience

Job description

We are launching people to the Moon and Mars. If you want to be part of this amazing mission and enjoy working in a great team environment, we would love to have you as part of our team that is making history, today. It takes big ideas and determination to take NASA's vision and make it reality. That's what we do every day.

The COMET contract provides overall management and implementation of ground systems capabilities, flight hardware processing, and launch operations at NASA's Kennedy Space Center (KSC) in Florida. These tasks will support the International Space Station, Ground Systems Development and Operations, and the Space Launch System, Orion Multi-Purpose Crew Vehicle, and Launch Services programs.

This position is a service desk Position to support various functions, including, provide fast and comprehensive technical assistance to the end users regarding, computer systems, hardware and/or software. Applicant must have good technical knowledge and be able to communicate effectively, be able to diagnose and understand problems and explain the solution. Be customer-oriented and patient and deal with a wide variety of personality types. Also, the position requires being able to drive a cargo van to deliver IT desktop equipment to different locations at KSC.

Qualifications:

• Bachelor’s degree or at least three years of experience in an IT field of specialization.

• MUST have a valid U.S. driver's license.

The role involves providing technical support by phone, Microsoft Teams, email, and in person. Responsibilities include supporting Windows 10/11, Active Directory, Microsoft 365, hardware, and help desk ticketing systems.

The successful candidate will guide customers through troubleshooting and elevate unresolved issues as needed. They will provide accurate information about IT products and services; document, track, investigate, and resolve issues promptly; follow up with customers; and maintain accurate status information.

Physical Requirement

• May be required to climb stairs to access equipment for trouble shooting.
• Will be required to wear hearing protection, eye protection, and other associated personal protective equipment.
• Position may involve extended periods of sitting or standing.
• Physical requirements are sitting, walking, standing, extensive use of stairs, and access to remote structures.
• Position is located on a hazardous testing facility; must be able to quickly evacuate buildings in the event of an emergency.

Work Environment

• May be required to work inside and outside throughout the test complex.