Computer User Support

Amentum; Florida; Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Retirement benefits (401(k) matching)

Educational reimbursement

Parental leave

Employee stock purchase plan

Job summary

Amentum at Kennedy Space Center in Florida seeks an IT service desk specialist to provide end-user support for Windows 10/11, Active Directory and Microsoft 365. You will diagnose issues, guide customers through solutions and escalate when needed, while maintaining clear documentation and respectful communication.

The role involves on-site work with some flexibility for partial telework per department needs, plus comprehensive benefits. A background in IT support and a valid U.S.

Qualifications

• Bachelor’s degree or at least three years of experience in an IT field of specialization.
• Must have a valid U.S. driver’s license.
• Experience providing technical support via phone, Teams, email and in person.

Responsibilities

• Provide fast and comprehensive technical assistance to end users regarding computer systems, hardware and/or software.
• Help users troubleshoot and escalate unresolved issues as needed.
• Document, track, investigate and resolve issues promptly; follow up with customers.
• Be customer-oriented and communicate effectively with diverse personalities.

Skills

Technical support

Customer service

End-user support

Education

Bachelor’s degree or 3+ years IT experience

Tools

Active Directory

Microsoft 365

Help desk ticketing systems

Job description

We are launching people to the Moon and Mars. If you want to be part of this amazing mission and enjoy working in a great team environment, we would love to have you as part of our team that is making history, today. It takes big ideas and determination to take NASA's vision and make it reality. That's what we do every day.

The COMET contract provides overall management and implementation of ground systems capabilities, flight hardware processing, and launch operations at NASA's Kennedy Space Center (KSC) in Florida. These tasks will support the International Space Station, Ground Systems Development and Operations, and the Space Launch System, Orion Multi-Purpose Crew Vehicle, and Launch Services programs. This position is a service desk Position to support various functions, including, provide fast and comprehensive technical assistance to the end users regarding, computer systems, hardware and/or software. Applicant must have good technical knowledge and be able to communicate effectively, be able to diagnose and understand problems and explain the solution. Be customer-oriented and patient and deal with a wide variety of personality types. Also, the position requires being able to drive a cargo van to deliver IT desktop equipment to different locations at KSC.

Qualifications

• Bachelor’s degree or at least three years of experience in an IT field of specialization.
• MUST have a valid U.S. driver's license.

The role involves providing technical support by phone, Microsoft Teams, email, and in person. Responsibilities include supporting Windows 10/11, Active Directory, Microsoft 365, hardware, and help desk ticketing systems.

The successful candidate will guide customers through troubleshooting and **escalate** unresolved issues as needed. They will provide accurate information about IT products and services; document, track, investigate, and resolve issues promptly; follow up with customers; and maintain accurate status information.

Physical Requirement

• May be required to climb stairs to access equipment for trouble shooting.
• Will be required to wear hearing protection, eye protection, and other associated personal protective equipment.
• Position may involve extended periods of sitting or standing.
• Physical requirements are sitting, walking, standing, extensive use of stairs, and access to remote structures.
• Position is located on a hazardous testing facility; must be able to quickly evacuate buildings in the event of an emergency.

Work Environment

• May be required to work inside and outside throughout the test complex.
• Position may require individual to travel daily to different areas on site.
• Walking on uneven terrain including paved areas, gravel/rocks, and dirt/sand, may be required to access various locations on the facility.
• Climbing ladders and platforms may be necessary.
• All work must be completed in a safe manner in accordance with NASA and company safety standards.

Equipment and Machines

• Computers and printers used for producing reports and schedules.
• Variety of equipment used in testing.

Attendance

• Full-time work hours.
• Position may require occasional overtime, including weekend work, depending on task.
• Must be dependable and punctual.
• Shift work may be required.

Other Essential Function

• Must be able to accurately communicate ideas in writing and verbal communication.
• Must be able to travel to support position requirements. This may include travel to and from customer location, which may involve airline travel.
• In some cases, accommodations can be made for POV, if necessary.
• Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.
• Must comply with all “drug free workplace” requirements as mandated by directives issued by the appropriate federal contracting officer and the company, which requires drug testing for use of illegal drugs by employees in sensitive positions.
• Government security clearance may be required in the future.
• Must maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, clients, co-workers, and management.

Access to Kennedy Space Center Amenities

While doing your part to help further space exploration at Kennedy Space Center, you can enjoy many on-site amenities, such as:

• Child Development Center
• Discounted tickets to local attractions and theme parks
• Credit Union
• Fitness Center
• Barbershop
• NASA Exchanges

Flexible Schedule and Telework

At Amentum, we value your time and commitment. Here at Kennedy Space Center, we offer partial telework options and flexible work schedules for many of our positions. The ability to utilize a flex schedule or telework will depend on your department’s demands and needs.

Compensation Details

Salary starts at $52,000. Final pay will be commensurate with the candidate's experience, skills, and qualifications.

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting

10/19/2026 - Until Filled

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.