Computer Technician V

FedEx Supply Chain; Lebanon (TN); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Tuition reimbursement

Holiday pay & PTO

Benefit plans from day one

Job summary

FedEx Supply Chain in Lebanon, TN is seeking a Computer Technician V (EMR5) to troubleshoot, repair, and replace hardware and software across tablets, notebooks, desktops, and servers. The role requires strong problem-solving, hands-on repair, and safe handling of RF and material-handling equipment.

It involves cross-training teammates, mentoring Burn techs, and ensuring quality under FIFO and aging objectives. OSHA/JSAs compliance and effective communication with shifts are essential.

Qualifications

• High school diploma or GED is required.
• 2–4 years of relevant experience.
• A+ certification preferred.
• Proficient in Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to troubleshoot, diagnose, and repair systems.
• Familiarity with material handling and RF equipment is beneficial.

Responsibilities

• Run production in Burn area as needed.
• Communicate with operators from other shifts.
• Comply with OSHA and MSDS standards.
• Diagnose systems and route to EMR for repair.
• Move and store products using proper equipment; may pick and assemble orders for shipment.
• Operate material handling equipment safely; may use RF equipment, forklifts, pallet jacks, and factory vehicles.
• Cross-train teammates in all currently assigned roles.
• Operate within SOPs and Job Safety Analysis (JSAs).
• Participate in physical inventories.
• Perform labeling, sorting, wrapping, packing, and repacking as needed.
• Provide on-the-job training to new teammates.
• Train Burn techs on failure types and routing procedures.
• Perform cosmetic repairs on Notebooks, Desktops, and LFF systems.
• Use Dell Password Reset utility to unlock BIOS password-protected units.
• Evaluate and determine actions for systems failed in Burn.
• Review etching graphics for defects and notify support teams.
• Plug units into correct cabling and run appropriate software keys.
• Physically install servers into designated cabinets as needed.
• Distinguish between software and hardware issues; diagnose failures and determine repair path.
• Select systems for repair based on Factory Aging objectives (FIFO).
• Determine cost-effective repair paths and update system disposition.
• Assess cosmetic findings in Final Inspection and determine routing to EMR.
• Configure BOMs extensively for assigned Line of Business (LOB).
• Prioritize Exchange and Customization Work Order Requests.
• Troubleshoot and diagnose hardware/software issues across Notebooks, Desktops, and LFF systems.
• Follow diagrams for server rack cabling and Work Orders for port assignments.
• Log quality or process findings into appropriate databases.
• Identify Engineering issues and provide detailed documentation for investigation.
• Perform server configuration and initialization.
• Support New Product launches as required.
• Resolve advanced failures escalated by other technicians.
• Troubleshoot and diagnose issues across LFF, commercial, and consumer-grade systems.
• Address and resolve production exceptions for designated LOB.
• Complete daily repair logs.
• Install and remove server testing hosts, cabling, and monitoring equipment.
• Monitor Final Inspection and Boxing teammates for quality and performance; correct issues impacting Aging, Quality, and ULH metrics.
• Monitor inventory aging to ensure timely system turnover.
• Perform preventative maintenance and 5S on server cabinets.
• Communicate effectively with Management, Engineers, and Quality Control to resolve complex failures.

Skills

Problem-solving

Microsoft Word & Excel

Excellent written & verbal comms

Task prioritization

RF equipment familiarity

Education

High school diploma or GED

A+ certification preferred

Tools

RF equipment

Job description

Shift

Thursday - Sunday - Weekend Shift

The Computer Technician V (EMR5) role applies to varied job functions within the facility, all requiring similar skill levels, responsibilities, and expectations. The EMR5 is responsible for tearing down and replacing parts in systems, troubleshooting, diagnosing, and determining the most cost-effective repair solutions for hardware and software issues across Tablets, Notebooks, Desktops, and Servers. Key job functions include EG1 GDO (Fallout), EG3 CFS (L3 Fallout, L4 Validation Tech), EG3 CONUS (Fallout), and CFS (L4 Cabling).

Primary Responsibilities

• Run production in Burn area as needed.
• Communicate with operators from other shifts.
• Comply with OSHA and MSDS standards.
• Diagnose systems and route to EMR for repair.
• Move and store products using proper equipment; may pick and assemble orders for shipment.
• Operate material handling equipment safely; may use RF equipment, forklifts, pallet jacks, and factory vehicles.
• Cross-train teammates in all currently assigned roles.
• Operate within SOPs and Job Safety Analysis (JSAs).
• Participate in physical inventories.
• Perform labeling, sorting, wrapping, packing, and repacking as needed.
• Provide on-the-job training to new teammates.
• Train Burn techs on failure types and routing procedures.
• Perform cosmetic repairs on Notebooks, Desktops, and LFF systems.
• Use Dell Password Reset utility to unlock BIOS password-protected units.
• Evaluate and determine actions for systems failed in Burn.
• Review etching graphics for defects and notify support teams.
• Plug units into correct cabling and run appropriate software keys.
• Physically install servers into designated cabinets as needed.
• Distinguish between software and hardware issues; diagnose failures and determine repair path.
• Select systems for repair based on Factory Aging objectives (FIFO).
• Determine cost-effective repair paths and update system disposition.
• Assess cosmetic findings in Final Inspection and determine routing to EMR.
• Configure BOMs extensively for assigned Line of Business (LOB).
• Prioritize Exchange and Customization Work Order Requests.
• Troubleshoot and diagnose hardware/software issues across Notebooks, Desktops, and LFF systems.
• Follow diagrams for server rack cabling and Work Orders for port assignments.
• Log quality or process findings into appropriate databases.
• Identify Engineering issues and provide detailed documentation for investigation.
• Perform server configuration and initialization.
• Support New Product launches as required.
• Resolve advanced failures escalated by other technicians.
• Troubleshoot and diagnose issues across LFF, commercial, and consumer-grade systems.
• Address and resolve production exceptions for designated LOB.
• Complete daily repair logs.
• Install and remove server testing hosts, cabling, and monitoring equipment.
• Monitor Final Inspection and Boxing teammates for quality and performance; correct issues impacting Aging, Quality, and ULH metrics.
• Monitor inventory aging to ensure timely system turnover.
• Perform preventative maintenance and 5S on server cabinets.
• Communicate effectively with Management, Engineers, and Quality Control to resolve complex failures.

Education / Experience

• High school diploma or GED required.
• 2--4 years of relevant experience.
• Strong problem-solving skills.
• Proficient in Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to prioritize and manage multiple tasks.
• A+ certification preferred.
• Technical ability to troubleshoot, diagnose, and repair systems.
• Familiarity with material handling and RF equipment is beneficial.

Requirements, Perks, And Benefits (US -- Non-Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation Participates In The Department Of Homeland Security U.S. Citizenship And Immigration Services' E-Verify Program (for U.S. Applicants And Employees Only). Please Click Below To Learn More

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [e-mail].

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off (Vacation and PTO)
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.