Computer Technician Coordinator

Tennessee Board of Regents; Nashville (TN); On-site; USD 49,000 - 61,000; Full time

Job summary

Tennessee Board of Regents is seeking a Computer Technician Coordinator to supervise a team of computer technicians and coordinate complex maintenance across six extended campuses. You will oversee troubleshooting, installation, and preventive maintenance of computers, peripherals, and AV systems in classrooms and instructional spaces.

Responsibilities include staffing, training, project planning, asset management, quotes and purchasing, and ensuring accurate documentation in the service desk

Qualifications

• Associate's degree required.
• Four years' experience in repair, maintenance, troubleshooting and installation of computer hardware and software.
• Experience in a customer service-oriented environment preferred.
• Experience with media and AV services is preferred.

Responsibilities

• Supervise and assign work to computer technicians across multiple campuses.
• Coordinate complex installation projects and plan preventative maintenance.
• Assist service desk with field troubleshooting and ensure proper documentation.
• Maintain asset management and inventory for computer equipment.

Skills

Customer service

Media & AV services

IT troubleshooting

Education

Associate's degree

Job description

Title: Computer Technician Coordinator

POSITION SUMMARY

Supports the Technology Services Department by supervising a team of computer technicians and performing and coordinating complex computer maintenance through effective troubleshooting and repair of computers, peripherals, data communications or computer network systems in classrooms and instructional spaces for the College's six extended campuses.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES

Under general direction, independently assign and review work of computer technicians who perform complex troubleshooting, repair, maintenance, installation and testing activities, such as designing and fabricating specialized interfaces and communication links. In consultation with department leaders, plan and oversee complex installation projects. Develop and implement preventative maintenance programs. Research and advise department leaders on the acquisition of new computing equipment.

Serve as a back-up computer technician as needed. Assist the department's service desk with troubleshooting issues in the field. Supervises computer technicians on the College's extended campuses, including providing training and guidance and setting appropriate goals and expectations for optimal job performance. Ensure all projects are properly recorded and documented in the service desk system. Maintain an inventory of critical parts and supplies for computer preventative and remedial maintenance.

Assist with the obtaining quotes for and the ordering of hardware and software products. Conduct and maintain an asset management system of computer equipment, software and associated peripherals for assigned areas. Lead problem-solving efforts with internal offices/colleagues and external vendors regarding equipment, technology and processes as needed. Provide responsive and transparent support to campus partners, ensuring the department delivers excellent customer. Stay current with audio visual equipment and technologies utilized by the campus community.

REQUIRED QUALIFICATIONS

Associate's degree

Four (4) years' experience in repair, maintenance, troubleshooting and installation of computer hardware and software

PREFERRED QUALIFICATIONS

Experience working in a customer service-oriented environment

Experience with media and AV services

KNOWLEDGE, SKILLS AND ABILITIES

Proficiency with computers, technology devices, software and applications at a level appropriate for the position's duties. Ability to learn and use new technologies, software and applications. Ability to work well in a fast-paced team environment. Ability and motivation to take ownership of projects and assignments by being proactive, forthcoming with ideas and information and suggesting process improvements. Ability to establish and maintain effective working relationships with coworkers, faculty, staff and students.

Open Until Filled: Yes

Rate of Pay: $48,562.00 - $60,703.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

Advertised: 05 Feb 2026 Central Standard Time
Applications close: