Computer Technician

Tennessee Board of Regents; Nashville (TN); On-site; USD 46,000 - 55,000; Full time

Job summary

The Tennessee Board of Regents seeks a Computer Technician to install, repair, and maintain campus technology across seven campuses. The role requires troubleshooting hardware, deploying software, maintaining inventory, and supporting network and AV systems to ensure reliable operations.

Travel between campuses is occasional; the pay range is $45,727.50 to $54,873.00 annually, depending on experience. A high school diploma and several years of technical support experience are required; an

Qualifications

• High School Diploma
• Three (3) years of relevant experience, including at least one (1) year in technical support.

Responsibilities

• Troubleshoots and repairs microcomputer hardware and peripherals. Plans, designs and installs new endpoint devices and software systems. Administers and maintains software deployment systems and creates images and installation packages.
• Responds to technical dispatch requests escalated from the service desk. Maintains an inventory of campus technology equipment, supplies, parts and stock.
• Maintains an inventory of software and licensing. Works with third-party vendors to resolve technical problems when necessary. Troubleshoots network related issues and audio/visual systems. Supports and assists with technical infrastructure systems, such as electronic door access, security cameras and UPS devices.

Skills

Technical support

Hardware repair

Software deployment

End-user support

Inventory management

Communication

Education

High School Diploma

Associate's degree

Tools

Microsoft Endpoint Manager

JAMF

Quest Kace SMA/SDA

Job description

Title: Computer Technician

POSITION SUMMARY

Installs, repairs and maintains campus technology across all seven of the College's campuses.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES

• Troubleshoots and repairs microcomputer hardware and peripherals. Plans, designs and installs new endpoint devices and software systems. Administers and maintains software deployment systems and creates images and installation packages. Reviews and resolves service tickets for campus-related requests.
• Responds to technical dispatch requests escalated from the service desk. Maintains an inventory of campus technology equipment, supplies, parts and stock.
• Maintains an inventory of software and licensing. Works with third-party vendors to resolve technical problems when necessary. Troubleshoots network related issues and audio/visual systems. Supports and assists with technical infrastructure systems, such as electronic door access, security cameras and UPS devices. Occasionally travels throughout the service area to other campuses.

REQUIRED QUALIFICATIONS

• High School Diploma
• Three (3) years of relevant experience, including at least one (1) year in technical support.

PREFERRED QUALIFICATIONS

• Associate's degree
• Five (5) years of experience in installation, maintenance and repair of computer hardware, software and network equipment
• CompTIA A+ certification
• Experience with Microsoft Endpoint Manager, JAMF and Quest Kace SMA/SDA

KNOWLEDGE, SKILLS AND ABILITIES

Demonstrated knowledge of microcomputers and software applications, such as Windows 10/11, macOS and Microsoft 365. Ability to read diagrams, schematics and technical manuals for repair and diagnostic information. Ability to effectively communicate with contractors, faculty, staff and peers. Ability to frequently walk, stand, stoop, crawl, climb, bend, kneel, work on elevated surfaces, work in small/confined spaces, work overhead and be in awkward positions for extended period of time. Ability to regularly push, pull, lift, move and carry 30 to 50 pounds. Ability to work occasional nights and weekends as needed to support campus events and/or respond to maintenance and weather emergencies.

Open Until Filled: Yes

Rate of Pay: $45,727.50 to $54,873.00 annually, depending on experience