Computer Technician Coordinator

Motlow; Nashville (TN); On-site; USD 49,000 - 61,000; Full time

Job summary

Motlow is seeking a Computer Technician Coordinator to supervise a team of computer technicians and coordinate complex maintenance across the College’s six extended campuses. You will oversee troubleshooting, repairs, installations and testing of hardware, software, and networks in classrooms and instructional spaces.

The role requires an Associate’s degree and four years of hands-on experience; you will manage asset inventories, coordinate service desk support, and mentor staff to ensure

Qualifications

• Associate’s degree required.
• Four (4) years’ experience in repair, maintenance, troubleshooting and installation of computer hardware and software.
• Experience in a customer service-oriented environment is preferred.

Responsibilities

• Supervise and review work of computer technicians across six extended campuses.
• Coordinate complex installation projects and preventative maintenance programs.
• Assist service desk with field troubleshooting and support campus partners.
• Maintain asset management system for computer equipment and peripherals.
• Obtain quotes and orders for hardware/software and document projects in the service desk system.
• Lead problem-solving efforts with internal offices and external vendors.

Skills

Customer service

Team supervision

Troubleshooting

Asset management

Communication

Education

Associate’s degree

Tools

AV equipment

Job description

Computer Technician Coordinator

POSITION SUMMARY

Supports the Technology Services Department by supervising a team of computer technicians and performing and coordinating complex computer maintenance through effective troubleshooting and repair of computers, peripherals, data communications or computer network systems in classrooms and instructional spaces for the College’s six extended campuses.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES

Under general direction, independently assign and review work of computer technicians who perform complex troubleshooting, repair, maintenance, installation and testing activities, such as designing and fabricating specialized interfaces and communication links. In consultation with department leaders, plan and oversee complex installation projects. Develop and implement preventative maintenance programs. Research and advise department leaders on the acquisition of new computing equipment.

Serve as a back-up computer technician as needed. Assist the department’s service desk with troubleshooting issues in the field. Supervises computer technicians on the College’s extended campuses, including providing training and guidance and setting appropriate goals and expectations for optimal job performance. Ensure all projects are properly recorded and documented in the service desk system. Maintain an inventory of critical parts and supplies for computer preventative and remedial maintenance.

Assist with the obtaining quotes for and the ordering of hardware and software products. Conduct and maintain an asset management system of computer equipment, software and associated peripherals for assigned areas. Lead problem-solving efforts with internal offices/colleagues and external vendors regarding equipment, technology and processes as needed. Provide responsive and transparent support to campus partners, ensuring the department delivers excellent customer. Stay current with audio visual equipment and technologies utilized by the campus community.

REQUIRED QUALIFICATIONS

Associate’s degree

Four (4) years’ experience in repair, maintenance, troubleshooting and installation of computer hardware and software

PREFERRED QUALIFICATIONS

Experience working in a customer service-oriented environment

Experience with media and AV services

KNOWLEDGE, SKILLS AND ABILITIES

Proficiency with computers, technology devices, software and applications at a level appropriate for the position’s duties. Ability to learn and use new technologies, software and applications. Ability to work well in a fast-paced team environment. Ability and motivation to take ownership of projects and assignments by being proactive, forthcoming with ideas and information and suggesting process improvements. Ability to establish and maintain effective working relationships with coworkers, faculty, staff and students.

Open Until Filled: Yes

Rate of Pay: $48,562.00 - $60,703.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.