Computer Tech - Leona Support Office

Leona Education Services; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Leona Group's Schools Support Office is seeking an IT Help Desk/Desktop Support specialist to sustain desktop environments, manage inventory, and provide end-user assistance across 28 campuses in Arizona.

Ideal candidates have at least two years of help desk experience, a valid AZ driver’s license for campus travel, and familiarity with Active Directory, Windows, Mac, Chrome OS, and G Suite Admin. On-site roles across campuses are expected.

Qualifications

• Minimum of a High School Diploma or the equivalent.
• AZ Driver’s License with a driving record that meets Leona’s insurance carrier requirements; regular in-state travel is required.
• Frequent sitting and standing are required and the ability to lift up to 30 lbs.

Responsibilities

• Provide first-line IT help desk support and resolve end-user issues.
• Monitor, manage and communicate with end-users, prioritizing tickets.
• Install, test, configure, and upgrade workstations and software.
• Maintain inventory of equipment, software, and licenses.
• Assist with onboarding of new users and training where required.
• Document procedures and changes in the knowledge base.

Skills

Troubleshooting

Windows OS

Mac OS

Chrome OS

G Suite Admin

Active Directory

Mobile device management

Customer service

Education

High School Diploma

Tools

Active Directory

Office 365

DNS

Firewall basics

Job description

Join our team at our Leona Schools Support Office to support all 28 of our unique campuses across Arizona and make a difference for the students we serve!

Essential Duties and Responsibilities

• Technology Inventory: locating and adding tech to inventory software
• Procurement: obtaining technology quotes for the schools and corporate office.
• Provide first-line support and resolves problems to the end user’s satisfaction
• Monitor, manage and communicate with end-users, prioritizing tickets
• Investigate issues, research solutions and implement and document using a ticketing system
• Understand a standard desktop environment
• Document internal procedures through the IT Glue
• Assists with the onboarding of new users, including basic guidance and training where required
• Install, test, and configure new workstations, peripheral equipment, and software
• Maintains inventory of all equipment, software, and software licenses
• Reports issues to the IT Director for escalation
• Manage changes, moves, adds, deletions for Users and Computers within Active Directory
• Perform timely workstation hardware and software upgrades as required
• Apply patches to workstations and servers during agreed maintenance windows
• Investigate standard tickets and seek ways to reduce or remove repetitious ticket types
• Track recurring costs related to client applications, reporting, and advising of changes.
• Implement automation and look for new methods to improve efficiency within the team
• Support monitoring of services using current tools and be alert to issues and reactive to problems
• Installs and maintains server racks and network equipment (Servers, switches, firewalls, etc.)
• Install software
• Break/fix technology equipment
• Server Room organization including wire management
• Server Room documentation and updates
• Planning/implementing networks
• Documents network problems and resolutions
• Monitors system performance
• Manages user accounts, permissions, email, anti-virus, and anti-spam.
• Correctly identifies and resolves network issues on time
• Act as an integral part of each school campus to represent the interests of technology

Qualifications

• Minimum of a High School Diploma or the equivalent
• AZ Driver’s License with a driving record that meets Leona’s insurance carrier requirements; regular in-state travel is required
• Frequent sitting and standing are required as well as the ability to carry up to 30 lbs.
• Minimum of two years of IT help desk experience (preferred)

Required Knowledge, Skills, and Abilities

• Strong troubleshooting capabilities with desktops, laptops, tablets, servers, and switches
• Google: Chrome OS, G Suite Admin Panel
• Knowledge of current technology trends and developments in the field of technology
• Server features: Active Directory, Print, DNS
• Knowledgeable of Firewalls (NEXT GEN)
• Demonstrated application of customer service abilities
• Understanding of Windows OS: Windows 8.1, 10 and Server 2012, Server 2016
• Knowledge and understanding of MS Office 2010, 2013, 2016, 365
• Knowledge of Mac OS and iOS operating systems
• Knowledge and understanding of mobile device management systems

Physical Requirements

Positions in this class typically require stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, talking, hearing, seeing, and repetitive motions. Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Incumbents may be subjected to moving mechanical parts, odors, chemicals, extreme temperatures, inadequate lighting, workspace restrictions, and intense noises.

Equal Opportunity Statement

The Leona Group is an equal opportunity employer with a continuing policy to ensure that fair and equal employment opportunities are extended to all persons without regard to race, religion, color, sex, age, national origin, or disability.