Computer Systems Analyst at Woolly Bugger Solutions Cocoa Beach, FL

Woolly Bugger Solutions; Florida; On-site; USD 90,000 - 120,000; Full time

Job summary

Woolly Bugger Solution is seeking a Computer System Administrator to deliver equipment technical support to Headquarters STARCOM personnel at Patrick Space Force Bases in Florida. The role requires an active TS//SCI clearance and Security+ certification, with 3+ years supporting DoD networks, and familiarity with USAF/US Space Force IT policies.

You will guide users, resolve issues, and coordinate access to classified systems.

Qualifications

• Active TS/SCI clearance required.
• 3+ years of experience supporting DoD communication networks.
• Knowledge of USAF/US Space Force IT policies and procedures.
• Experience guiding users and providing technical guidance.
• Proficient with Microsoft Office Suite (Word, Excel).
• Excellent verbal and written communication skills.
• Ability to meet deadlines with minimal guidance.

Responsibilities

• Provide technical support for communications equipment, peripherals, network and software.
• Guide users on Windows usage, drive mapping, browser configuration and troubleshooting.
• Instruct users to use the vESD link and open tickets with CFP.
• Support STARCOM HQ at Patrick SFB, FL.
• Create/modify user access to classified networks and email accounts.
• Troubleshoot connectivity or configuration issues.
• Assist in moving data from classified to unclassified systems; provide cell phone support.

Skills

TS/SCI clearance

Security+

DoD networks

USSF IT policies

Work with senior leaders

Technical guidance to users

Multi-tasking in high-tempo

MS Office

Verbal & written communication

Deadline-driven

Education

Security+ certification

BA/BS or MA/MS desired

Job description

Woolly Bugger Solution is looking for a Computer System Administrator to provide equipment technical support to Headquarters STARCOM personnel at Patrick Space Force Bases, FL.

JOB TYPE : Full-Time

STARTING DATE: ASAP

PRIMARY DUTY RESPONSIBILITIES:

We have a full-time Computer System Administrator position that provides technical support for communications equipment, peripherals, network, and software. Provide technical guidance in use of Microsoft Windows, peripheral/shared drive mapping, browser compatibility/configuration for web-based systems, and proposed technical solutions after troubleshooting error messages or other issues. Guide customers to the vESD link on their desktop and give instructions on how to open a ticket with the Communications Focal Point (CFP).

OTHER DUTIES INCLUDE:

• Provide support to STARCOM HQ location at Patrick SFB, FL.
• Provide support and resolve issues computer networks and equipment.
• Provide systems accounts for NIPRNET and SIPRNET workstations and provide systems support.
• Set up or modify user access to the classified internet and e-mail accounts.
• Troubleshoot any connectivity or configuration issues.
• Support users with movement of data from classified to unclassified systems. Provide cell phone support.

Required Experience/Skills:

• An active TS//SCI clearance is required for this position
• Security + Certification
• 3+ years of experience supporting DoD communication networks
• Knowledge of USAF, US Space Force Information Technology policies and procedures
• Accustomed to professionally working with senior leaders.
• Experience with providing technical guidance to users
• Ability to multi-task with high-quality products in high-tempo, collaborative environment
• Proficiency with Microsoft Office Suite (i.e., Word, Excel)
• Excellent verbal and written communication skills
• Ability to meet deadlines and deliverables with minimal guidance

EDUCATION/CERTIFICATION:

Security +; BA/BS or MA/MS desired

SECURITY CLEARANCE:

Top Secret / SCI

RELEVANT EXPERIENCE:

Deep experience in initiating and/or developing Government specified content for USSF programs. Experience in providing strategic advice, technical guidance, analysis and recommendations for mission and program challenges.