Computer Systems Analyst

Alpha Omega Company; Vienna (VA); Hybrid; USD 68,000 - 130,000; Full time

Job summary

Alpha Omega is seeking a qualified Computer Systems Analyst to support the NIH, offering technical and administrative leadership for software development and customer service operations. The ideal candidate will supervise IT support staff, ensure high-quality software products, and act as a liaison with project managers and end users in a hybrid work setting.

Benefits

PTO including paid parental leave

Health and Dental Insurance

401(k) plan with company match

Annual Tuition Reimbursement

Qualifications

• Must have at least 1 year of relevant IT customer support experience.
• Proven ability to supervise technical teams.
• Strong technical skills in computer support and customer service.

Responsibilities

• Provide daily direction, supervision, and guidance to IT support personnel.
• Review software development outputs to ensure correctness and compliance.
• Ensure user satisfaction through coordination with management.

Skills

Technical Support

Customer Service

Communication

Interpersonal Skills

Education

Bachelor’s degree

Associate degree or High School Diploma

Tools

CompTIA Security+

ITIL v3

MCSA

MSCE

Apple Certified Support Professional

CompTIA A+

CompTIA Network+

Job description

Job Title: Computer Systems Analyst
Clearance Required: Public Trust Clearance
Work Location: Hybrid in Rockville, MD

Alpha Omega is seeking a qualified Computer Systems Analyst to support National Institutes of Health (NIH) specifically the Office of Research Services/Office of Research Facilities (ORS/ORF). We are seeking an experienced Computer Systems Analyst to provide technical and administrative leadership for a team supporting software development and customer service operations. This role involves overseeing the accuracy and quality of software products, ensuring adherence to user requirements and standards, and maintaining progress in accordance with project schedules. The ideal candidate will act as a liaison between support staff, project/program managers, and end users, while preparing system status reports and contributing to successful milestone deliveries.

Key Responsibilities:

• Provide daily direction, supervision, and guidance to IT support personnel.
• Review software development outputs to ensure correctness, compliance with design standards, and progress tracking.
• Coordinate with Project Managers and Program Managers to address user needs and ensure satisfaction.
• Recommend approval of system installations as needed.
• Prepare and deliver milestone reports and system presentations to stakeholders, including internal teams and end users.
• Supervise and lead customer support functions, ensuring consistent and professional service.
• Troubleshoot and resolve customer and technical issues.

Required Qualifications:

Education:

• Bachelor’s degree and at least one (1) year of relevant IT customer support experience OR
• Associate degree or high school diploma with at least three (3) years of relevant experience
• Strong technical skills in computer support and customer service

Experience/Skills:

• Strong verbal and written communication skills.
• Public Trust Tier 2 security clearance – Moderate Risk (formerly MBI Level 5B) or the ability to obtain one.
• Strong communication and interpersonal skills
• Proven ability to supervise technical teams
• Customer-focused with a service excellence mindset

Preferred Qualifications:

• Foundation Certificate in IT Service Management (ITIL) v3 or higher
• MCSA: Microsoft Certified Solutions Associate
• MSCE: Microsoft Certified Solutions Expert
• Apple Certified Associate – Mac Integration Basics
• Apple Certified Support Professional
• CompTIA A+ Certified Professional
• CompTIA Network+ Certified Professional
• CompTIA Security+ Certified Professional
• Jamf Certified Tech
• Jamf Certified Expert

Certification(s):

• CompTIA Security+ Certified Professional

Salary and Benefit Information:

The likely salary range for this position is $68,149-$129,542. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Application Deadline: 7/19/2025

Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company’s policy and benefits manuals. See below, to name a few:

• PTO including paid parental, military, and bereavement leave
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year)
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums
• 401 (k) plan with a match that is 100% vested after you complete two years of service
• FSA/DFSA/HSA flexible benefit plans
• Annual Tuition & Professional Development Reimbursement benefit

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Culture and Values:

Guided by our core values—Harmony, Engagement, Accountability, Resourcefulness, and Tenacity (HEART)— we foster a culture of innovation, collaboration, and continuous learning and are committed to delivering high-impact solutions. We recognize and reward hard work.

Through our H.E.A.R.T. Awards Program, colleagues and managers can recognize each other for actions that exemplify these values. Recognized employees receive a detailed nomination highlighting their contributions, which is shared with their manager. Each quarter, select nominees have the opportunity to receive a monetary bonus as an extra thank-you for their impact.

Our Company:

Alpha Omega is an award-winning Federal IT solutions provider dedicated to delivering mission-enabling technology and strategic solutions across the National Security, Federal Financial, Healthcare, and Space & Science domains. Since our founding in 2016, we have grown to over 800 employees nationwide with $230m in revenue. With the January 2025 acquisitions of SeKON and Macro Solutions, we have expanded our capabilities to further support our customers in digital modernization, artificial intelligence, and cybersecurity.

We are committed to supporting our agency partners as they transform their operations, delivering on our purpose to ensure the safety, security, and well-being of future generations:

• National Security – Supporting agencies such as the Department of Homeland Security (DHS) and the Department of State.
• Federal Financial – We bring deep expertise in enterprise financial systems, supporting agencies like the Securities and Exchange Commission (SEC) and the Federal Deposit Insurance Corporation (FDIC).
• Healthcare – Our Health IT capabilities, enhance health outcomes for the warfighter via the Defense Health Agency (DHA) and support public health initiatives at the Centers for Disease Control and Prevention (CDC), National Institutes of Health (NIH), and the Substance Abuse and Mental Health Services Administration (SAMHSA).
• Space & Science – We leverage technology to advance agricultural sustainability, secure our nation’s food supply, and prepare for natural disasters, working with the National Oceanic and Atmospheric Administration (NOAA) and the United States Department of Agriculture (USDA).

Through strategic partnerships, intellectual property, and relentless drive for innovation, Alpha Omega is shaping the future of government technology. We are proud to be a Virginia Best Places to Work 8 times, an Inc. 5000 honoree 7 times, and a Washington Post Top Workplaces 4 times. Join us in driving transformation that secures the nation's future.

Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.