Computer Systems Analyst

Farouk Systems Inc.; Houston (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

Farouk Systems Inc. is seeking a motivated entry-level Computer Support / IT Security Analyst to join our IT team in Houston, Texas. This role offers first-line technical support and involves maintaining and securing our IT systems, networks, and data.

The ideal candidate will possess a foundational understanding of IT systems and possess strong problem-solving skills, with a focus on cybersecurity best practices. A Bachelor's degree in Information Technology or a related field is required.

Qualifications

• Basic understanding of IT systems and cybersecurity best practices.
• Internship in IT support or cybersecurity is preferred.
• Exposure to cloud platforms like Microsoft Azure or AWS is a plus.

Responsibilities

• Provide Level 1 technical support for IT systems and applications.
• Assist in monitoring security tools and handling user access reviews.
• Support basic network troubleshooting and system maintenance tasks.

Skills

Problem-solving skills

Communication

Customer service orientation

Attention to detail

Education

Bachelor’s degree in Information Technology or related field

Tools

Windows operating systems

Microsoft 365

Ticketing systems (ServiceNow, Jira)

Remote support tools

Job description

Farouk Systems is a global leader in the professional beauty industry, renowned for its high-quality hair care products and innovative technologies. We are currently undertaking a significant and exciting initiative to upgrade our core SAP ECC 6.0 environment to SAP S/4HANA Public Cloud, thereby seamlessly integrating with our B2B and B2C customers.

Position Summary

We are seeking a motivated and detail-oriented entry-level Computer Support / IT Security Analyst to join our IT team. This role will provide first-line technical support while assisting in maintaining and securing the organization’s IT systems, networks, and data. The ideal candidate will have a foundational understanding of IT systems, strong problem-solving skills, and an interest in cybersecurity best practices.

Key Responsibilities

• Provide Level 1 technical support for desktops, laptops, mobile devices, and business applications
• Respond to service desk tickets and troubleshoot hardware, software, and network issues
• Install, configure, and maintain operating systems, applications, and peripherals
• Assist users with password resets, system access, and account management (Active Directory)
• Document issues, resolutions, and processes in the ticketing system
• Support onboarding and offboarding activities (device setup, account provisioning)

IT Security Support

• Assist in monitoring security tools such as antivirus, endpoint protection, and SIEM systems
• Support vulnerability scanning and patch management activities
• Help enforce security policies, standards, and procedures
• Identify and report potential security incidents or suspicious activity
• Participate in user access reviews and identity/access management processes
• Assist with basic compliance efforts (e.g., audit support, documentation, evidence gathering)

System & Network Support

• Support basic network troubleshooting (connectivity, VPN, Wi-Fi)
• Assist with system updates, backups, and routine maintenance tasks
• Monitor system performance and elevate issues as needed

Required Skills and Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent combination of education and hands‑on experience)

Technical Skills

Basic knowledge of:

• Windows operating systems and Microsoft 365
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Active Directory / user account management
• Endpoint security concepts (antivirus, firewalls, patching)

Familiarity with:

• Ticketing systems (e.g., ServiceNow, Jira)
• Remote support tools
• Basic scripting (PowerShell or similar) is a plus

Soft Skills

• Strong problem-solving and analytical skills
• Excellent communication and customer service orientation
• Ability to prioritize tasks and manage multiple requests
• Attention to detail and commitment to security best practices

Preferred Qualifications

• Internship or hands‑on experience in IT support or cybersecurity

Industry certifications such as:

• CompTIA A+
• CompTIA Security+
• Network+
• Exposure to cloud platforms (Microsoft Azure, AWS)
• Awareness of cybersecurity frameworks (NIST, ISO 27001)

Working Conditions

• May require occasional after‑hours support or on‑call rotation
• Interaction with cross‑functional teams and end users across the organization