Computer Support Technician

Resource Management Concepts, Inc.; Riverdale (UT); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Relocation assistance

Comprehensive benefits package

Healthcare plans

401K

11 paid federal holidays

Pet insurance

Job summary

Resource Management Concepts, Inc. (RMC) is hiring a Computer Support Technician to support Hill AFB in Ogden, Utah.

The role provides Tier 1/2 hardware, software and services support for PCs and peripherals, including imaging and desk-side assistance, in a government environment. A Security+ or equivalent certification must be obtained within 3 months of hire, and an active DoD Secret clearance is required to start.

Qualifications

• Knowledge of Microsoft Windows Operating Systems.
• 2

Responsibilities

• Provide Tier 1/2 end-user IT support for PCs and peripherals at Hill AFB.
• Install and reimage operating systems, set up desktops, printers, and peripherals.
• Troubleshoot hardware/software issues and perform root-cause analysis.
• Respond to help desk tickets and document resolution steps.
• Coordinate with vendors and IT staff when escalation is needed.
• Assist with asset lifecycle management from deployment to obsolescence.
• Perform station network cabling and setting up meeting rooms.

Skills

Windows OS knowledge

PC hardware & mobile devices

Customer service

Troubleshooting

Network printer support

Password resets

Imaging and OS deployment

Education

No formal degree specified

Tools

Imaging tools

Remote support tools

Job description

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiringa Computer Support Technician to support our customer at Hill AFB in Ogden, Utah. This full-time, on-site position at Hill AFB, UT, is contingent upon contract award or position availability.

The selected applicant will assist the government with providing support for hardware, software and services to support personal computers and associated peripheral devices at the Tier 1 or Tier 2 level. This includes general troubleshooting and problem resolution, fielding new workstations, operating system installation and re-imaging, desktop hardware and software malfunctions, printer malfunctions, installation of new hardware or software, desktop connectivity issues, equipment moves, and meeting room setup.

Assist the government with responding to help desk tickets and providing first line of help to resolve customers’ administrative and technical problems either at the customer’s desk or remotely for all information systems; receive document, assign, troubleshoot, resolve, report and track to completion all end user Information System issues using a documented process. If the issue can’t be resolved at the local level, ensure the issue is elevated to the proper organization for assistance.

Other key responsibilities include:

• Provides support to end users to resolve problems and maintain proper utility for personal computer, laptop and mobile device operations.
• Provides proper working operations and quality support for peripheral devices including local network printers, plotters, faxes, scanners, all in ones, etc.
• Ensures client software operate effectively.
• Installs and tests personal computers, printers, and other peripheral devices.
• Sets up mobile devices for customer use and provides technical support for related issues.
• Configures operating systems and applications software programs.
• Performs password resets; may use tools to assign passwords, create user accounts, and assign access rights.
• Supports policies for laptops and peripheral device utilization and enforces desktop standards.
• Manages multi-media devices located in staff meeting rooms.
• Performs station network cabling.
• Performs system support for small and niche applications.
• Assists with asset lifecycle management - acquisition – deployment – obsolete processing.
• Documents and tracks support activity and records of equipment and software as necessary.
• Consults with; acts as liaison and coordinates meeting with vendors and IT staff as needed.
• Issues tracking including dispatching of issues to others.
• Provides guidance to those with less experience.
• Performs operating system imaging.

Candidates must have the following experience:

• Knowledge of Microsoft Windows Operating Systems
• Knowledge of PC hardware and mobile devices
• Installation and maintenance of personal computer hardware
• Basic Information Technology terminology such as IP addresses
• Ability to provide customer service in person, via remote control technologies and over the telephone
• Ability to troubleshoot personal computer hardware and software and provide repair
• Ability to troubleshoot local/network printers/root cause analysis
• Ability to troubleshoot end user network access
• PC and Peripheral Deployment and Imaging
• Ability to work independently with occasional supervision

Must be able to obtain Security+ or equivalent certification within 3 months of hire.

An active DoD Secret clearance is required to start.Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees.

RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. We offer Monday to Friday full-time day shift work, and can assist in paid relocation. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.

Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $75,000 to $95,000 (annually).