Computer Support Specialist - Helpdesk (Part-Time)

Milwaukee Area Technical College; Mequon (WI); On-site; USD 21,000 - 30,000; Part time

Job summary

Milwaukee Area Technical College (MATC) seeks a part-time Computer Support Specialist to support and troubleshoot computer hardware, software, and network services across IT labs. You will work under the Director of Help Desk Services and collaborate with faculty to meet user needs and maintain systems.

Responsibilities include software installations, network problem resolution, and documentation. This role requires an associate/technical degree in technology with 1–2 years of experience;

Qualifications

• Associate or Technical degree in Technology with 1–2 years of experience.
• Bachelor's degree in related field preferred with 1 year of experience.
• Related experience includes: progressive computer technical support activities.
• Certifications preferred: CompTIA A+, ITIL, Cisco CCNA.

Responsibilities

• Represents IT by collaborating with faculty and staff to install, repair, and service computers and related equipment.
• Implements and manages software and hardware solutions used by MATC community; handles installations and upgrades.
• Resolves network hardware/software issues including setup and configuration in a networked environment.
• Plans and prepares workshops and trains staff and student workers for the Help Desk.
• Documents procedures and troubleshooting steps for ongoing network problems.

Skills

Troubleshooting

Active Directory

VDI

Network infrastructure

Education

Associate or Technical degree in Technology

Bachelor's degree in related field (preferred)

Tools

CompTIA A+

ITIL

Cisco CCNA

Job description

Description

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Under the supervision of the Director of Help Desk Services, the Computer Support Specialist supports, manages and problem solves computer hardware, phone network and software applications used by faculty and students throughout the district's IT labs. Work is generally diversified requiring judgment, analytical skills, and decision-making abilities, according to established practices and procedures. Daily activities are completed independently, or as part of a project team, employing established procedures and general objectives. Interaction with the supervisor is limited to problems or unusual situations.

Characteristic Duties and Responsibilities

• Represents IT collaborating with District faculty and staff to perform installations, repairs, and service work on computers and associated equipment Ensures student and faculty hardware and software needs are met by determining user needs.


• Implements and manages appropriate software and hardware solutions of applications used by the MATC community; performs and maintains software installations and upgrades.


• Assesses and resolves network hardware and software problems including installation, set-up, and configuration of computer hardware and software operating in a networked environment.


• Consults with vendors on hardware purchase orders and pricing of hardware to be used in the classrooms.


• Develops and documents appropriate procedures, guidelines, and techniques to pursue, track, and resolve network problems


• Provides prompt and accurate service in response to support requests including evaluation and resolution of laptop, desktop, printer, phone, and tablet errors; implements repair or replacement of equipment or software.


• Assists with the collaborating with faculty to facilitate classroom software changes and upgrade classroom software as needed per course requirements; confers with Administration recommending technical needs of classrooms and offices.


• Assists in the research, evaluation, and implementation of computer network hardware and software, and makes recommendations; coordinates related network changes with computer systems staff.


• Performs systems administration and management duties for both physical and virtual systems including using monitoring, recording, reporting and analysis tools.


• Performs and assists with special projects; collaborates and communicates the MATC community, vendors and vendor support services to troubleshoot network issues.


• Creates and maintains appropriate technical, operational and troubleshooting documentation via various media resources; supports computer Help Desk.


• Plans and prepares workshops associated with the use of computer equipment and software.


• Schedules activities of computer support staff and trains new staff and student workers assigned to the Information Technology Helpdesk.


• Participates in departmental meetings, in-service training and other activities as required; attends conferences, seminars and professional meetings as designated.


• Keeps current and recommends new strategies on digital trends.


• Performs other related duties as required for the efficient operations of the department.

Qualifications

Minimum Qualifications: Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures.

Required Education and experience: Associate or Technical degree in Technology with one to two (1-2) years of experience.

Preferred Education and experience: Bachelor's degree in related field is preferred with one (1) year of experience.

Related experience includes: Progressively responsible work experience in continuous computer technical support activities.

Preferred License/Certification: ComptTIA A+; IT Infrastructure Library (ITIL); Cisco CCNA certification or license.

Knowledge, Skills, and Abilities

• Knowledge of currently recognized principles, techniques, and methodologies used to support computers, phone networks, software and related equipment.


• Knowledge in the following areas: VDI, Microsoft OS servers, Active Directory, management network infrastructure, data storage, backup systems.


• Through knowledge of network transmission methods and network communication protocols.


• Working knowledge of current office practices and procedures in the use of computer and software systems and supporting equipment.


• Skilled at troubleshooting of hardware and software.


• Ability to write and maintain Technical documentation and procedures.


• Ability to perform system administration and management duties for both physical and virtual systems.


• Ability to diagnose and resolve technical problems independently and in a team.


• Ability to establish and maintain effective working relationships with students, colleagues, community representatives, and the general public.


• Ability to communicate effectively on sensitive issues through both oral and written means and to establish effective working relationships with administrators and staff.


• Ability to schedule work and keep accurate records.


• Ability to translate necessary technical information into instructions usable by non-technical people.


• Ability to establish, collaborate and maintain effective work relationships with staff and public.


• Ability to work with culturally diverse employee populations.


• Ability to lift and move computer equipment weighing up to approximately 50 pounds.

Physical Demands

• Ability to lift up to 50 lbs., carry, and push up to 20 lbs. and ability to pull up to 50 lbs.


• Ability to climb stairs and maintain balance.


• Ability to stoop, kneel, crouch, reach, hear and speak.


• Sitting/Standing/Walking: 50% of time spent sitting, 25% of time standing, and 25% of time walking

Supplemental Information

Start Date: This position supports the Information Technology Department and is available starting as soon as possible.

Hours: This position is a part-time, flexible position not to exceed 19 hours per work week. This position is based out of the Downtown Milwaukee MATC Campus, but does travel to other campuses as needed to perform essential job duties.

Salary: Salary is listed to the midpoint of the salary range and is based on the 2025/2026 rates and are determined by years of experience credit and internal salary equity.

Application Materials: Along with your completed applications, please upload a resume. Education will be formally verified prior to offer.

Interviews: Selected candidates will be invited to complete a one-way virtual interview for this position after applications close on Friday, April 24, 2026.

Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email [e-mail].